cannot install functional displaylink system on laptop

[wsmitt46@gmail.com]

dell inspiron 3543
windows 10 build Version 10.0.10240
displaylink installation software DisplayLink 7.9 M4

when install says first time connect and attach transmitter windows 10 only recognizes it as a removable disk --- the blue lights on both the transmitter and receiver just blink

1. used cleaner tool
2. deleted all registry instances of a> displaylink
b> caphyon
c> Samsung
3. did mot delete "path" references
4. rebooted each time modified registry
5. after all this the reinstalls were unsuccessful
6.reinstalled op sys
7. repeated steps 1-4 with same results

?????????????????????????????????


Thanks

Bill Mitchell

[AlbanRampon]

Hello,
Can you please tell us what product you are using?
Also, I'm linking the FAQ to give us the log files for investigation (http://support.displaylink.com/knowledgebase/articles/544810-how-can-i-report-windows-installation-issues-to-di) as DisplayLink doesn't do any "transmitter" or "removal disks". That sounds like a wireless HDMI TV product from Diamond Multimedia. If that's the case, you also need to install their wireless USB drivers. The logs will bring a bit of clarity.
Regards,
Alban

[wsmitt46@gmail.com]

the product IS a usb computer to TV / monitor device.

I did install the drivers Diamond Displaylink Video Stream driver VER 7.9M4

Sorry I failed to mention that step in my prior post

also some of the registry entries are difficult to remove due to permissions

am currently involved in removing permissions so that can delete entry

[AlbanRampon]

Hello,

This is being dealt with on a support ticket.
Installing DisplayLink drivers has no relation to the wireless USB part.
You MUST install Diamond Multimedia drivers for the wireless USB otherwise DisplayLink drivers cannot communicate with the computer. Logs showed the DisplayLink drivers were installed but Windows does not see any device connected.

DisplayLink is not involved in the wireless USB part of the Diamond Multimedia product, this is a Samsung Ultra Wide Band solution as the user guide highlights.