USB Monitors will not work with hp 840 G3 Laptop

[dberanek]

I recently upgraded to hp 840 g3 laptop with Intel HD 520 Graphics. My Acer USB monitors will not work. I have installed and reinstalled DisplayLink several times and no success. System does not recognize it as a display.The monitor is connected directly - No docking station.

Monitors are Acer brand and I have 2. Can't get either one to work on the laptops.

I have used the support tool and have tried to upload the files several time. Keep getting this error-
Your submission could not be processed because a security token was missing.

If this occurred unexpectedly, please inform the administrator and describe the action you performed before you received this error

[AlbanRampon]

Hello,
When you say the system does not recognise the display, do you see the monitor in Device Manager?
If you don't, it's unlikely to be a driver issue as Windows needs to know the device is present before associating drivers.
If you don't see it, are you using a Y-cable to get power from 2 USB ports?
You can see in my forum signature how to submit your details by email to create a support ticket with your logs.
Kind regards,
Alban

[dberanek]

Hello,

Yes I am using the Y-Cable however the monitor is not showing in Device Manager.

[AlbanRampon]

If monitors don't appear in Device Manager, this is unlikely to be a driver problem: to use a driver, the device must first be recognized by Windows.

Do you have any Unrecognized device?
Is there anything happening when you plug them in (like a blink, a backlight, the Windows USB connect sound)?
Would you be able to plug it through a powered USB hub or plug the other side of the Y-cable to a USB charger to rule out the power related problem?

I've reported the zip submission error to an admin. Thank you for letting us know.

[dberanek]

I spoke to monitor tech support yesterday and they said there was a known issue with M05 release. They instructed me to install M03 - I did and it works fine now. I don't even need the Y-Cable, single cable connection works.

[AlbanRampon]

I've sent you a private message so I can follow-up with the manufacturer. I don't have any report from them anywhere and I'd like to look into it.