View Full Version : Unable to install software
MikeRinner
07-18-2016, 05:45 AM
I had to uninstall DisplayLink from Windows 8.1, and now the program hangs up. I pass the System Check, but I get a red X during the installation. There is no error message, just says the setup was interrupted. I have also successfully run the "Display Link Installation Cleaner" and rebooted a couple of times - same result.
AlbanRampon
07-19-2016, 12:08 PM
Hello,
Could you please run the diagnostics tool before and after you try to install as described in http://support.displaylink.com/knowledgebase/articles/544810-how-can-i-report-windows-installation-issues-to-di ?
This will generate a ZIP including the log files for us to analyse.
Having a screenshot/photo of the error would also be useful to diagnose what could happen.
Kind regards,
Alban
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