No DisplayLink devices detected

[shannonw]

I have a ThinkPad laptop connected to me Lenovo ThinkPad USB 3.0 Dock and have been using it without issue for months.

I have my keyboard, mouse, network cable and monitor connected.

A few weeks ago, my monitor started playing up (not coming on) - The first few times I would jiggle the cable a bit and it would come on. Then, it just stopped coming on at all.

My network is still operational.
My Keyboard and mouse are still operational.

I switched the cable from the bottom port to the top port - still not working.
I changed cables and tried a new one in both ports - still not working.
I switched monitors and tried both cables in both ports - still not working.
I removed the device from device manager and re-installed the drivers - still not working.

I plugged the monitor directly into the laptop and it works fine.

I think the DisplayLink device is faulty but I thought I would ask the experts before writing it off completely

[AlbanRampon]

Hello Shannon,

Can you see the dock in Windows Device Manager?
It is strange you can access the network through the dock and not have the dock detected.

Could you attach the log files as described in my signature? This will tell me what could be going on.

Kind regards,
Alban