Can't upgrade to Version: 8.0 M2

[Woodlands]

I have these versions installed on m Lenovo Flex3 laptop:
DisplayLink Core Software version 7.9.1488.0
DisplayLink Graphics version 7.9.658.0

I'm trying to upgrade to these versions on my Lenovo Flex3 laptop:
DisplayLink Core Software Version: 8.0.778.0
DisplayLink Graphics Driver Version: 8.0.762.0

Whenever I run the upgrade, it tells me I'm already running the latest version. I'm running Windows 10 Version 1607 (OS Build 14393.187)

Why is the upgrade failing to install?

[AlbanRampon]

Hello Woodlands,

What probably took place is your computer was upgraded and the entries in program files stayed orphan. The new driver downloaded from Windows Update cannot remove them after the fact, because it can't access it (access rights).
You would not be able to run 7.9.1488.0 on Windows 10 v1607 unless you specifically added it manually as it was removed during the update from v1511 to v1607. However, the Windows update process is not 100% and might have not removed all traces (and only deactivated the older driver).

If you wish, you can use our End User Cleaner to remove the 7.9 traces (http://support.displaylink.com/knowledgebase/articles/724494-cannot-upgrade-or-uninstall-displaylink-software) and then reinstall 8.0 from zero. However, if the installer says you are running 8.0, your computer is running 8.0.

Kind regards,
Alban