Last windows update - not working screen

[MATATA]

Hi, I use Display link for many years. After the last update I uninstalled windows display link. I installed the latest version. All of this manual http://support.displaylink.com/knowledgebase/articles/525125-displaylink-and-windows-10

But my external display does not work. Windows sees only one screen. Where is the problem please?

Thank you.

[AlbanRampon]

Hello Mata,
Would you please use the link in my signature to provide the zip generated by our customer support tool?
This will give me the information necessary to look into it.
Kind regards,
Alban

[MATATA]

zip generated? What is it please?

[AlbanRampon]

zip generated? What is it please?

May be you could use the link in my signature to provide the zip generated by our customer support tool as previously advised? That's the last link.