DLink ACP70USZ not working with Surface Book

[Jodaman102]

I have a Targus ACP70USZ that stopped showing the monitors connected. The Mouse Keyboard and all other devices work fine just no Monitors. One connected HDMI and the other DVI. I am using the USB3 cable to the Surface Book's USB3 port. Windows 10 v1607 OS build 14393.447. Logs attached

[AlbanRampon]

Hello,

There is no DisplayLink device detected by Windows. So Windows doesn't even try to find a driver. That's why this is not a driver problem.
The other devices you mention working are all USB2.0.
Can you try a USB3.0 device on that hub or can you try to use a USB2.0 cable (or use a USB2.0 port) to plug the Targus ACP70 to your Surface.
Also, could you please give me the ITEM# at the bottom of the unit?

Kind regards,
Alban

[Jodaman102]

Thanks for the reply. I can plug a USB 3 device in and it works just fine. I also tried a USB2 cable from the dock to my surface book and get the same results. Please see the attached with the requested info.

[AlbanRampon]

You're welcome.

Thank you for the additional information.
Unfortunately, your dock has a hardware issue with the USB hub, I believe.

I would recommend contacting the manufacturer, Targus, for hardware support.
I suggest you mention that you have an ACP70 ITEM#60 which doesn't appear in Device Manager.

Kind regards,
Alban