Outlook 2016 Corruption

[johncz]

I have 2 Dell monitors (set at 1920x1080 using a DVI connector) attached to a Displaylink USB3.0 dock which is connected to a Lenovo X1 laptop.

After using Outlook 2016 for 15-30 minutes, the Outlook graphics becomes corrupt (nothing displays or partial). I need to close Outlook and then restart. The same issue appears again after 15-30 minutes of using Outlook.

I have tried both a Lenovo and StarTech dock with the same issue.

DisplayLink driver = 8.1.843
Intel HD 4400 = 20.19.15.4531
Windows 10 = Build 15002.1001 (this was also occurring with the earlier builds)
Outlook 2016 = 16.0.6965.2117

[rboerner]

If you disable hardware graphics acceleration in Office as described here -> https://support.microsoft.com/en-us/kb/2768648 does that help? (info about halfway down the page)

[johncz]

Yes ... I did disable hardware graphics acceleration and went through the Microsoft Support and Recovery Assistant for Office.

Same issue

[AlbanRampon]

Hello,

This is a Windows Insiders build, I believe. We have noticed the issue we reported before seems worse on that build and 15007 as well.

Microsoft is working on it.

Kind regards,
Alban

[Scoobysnax]

Is there a link to the report from before?

[AlbanRampon]

Hello,

Microsoft bug tracking system does not have a public access.
Visibility of reports is limited to Microsoft and the partner associated with the report. This means that even if DisplayLink reported the bug, should this be a bug with a graphics vendor, I will lose access to its status when it changes partner association.

As far as I know and have been experiencing, there isn't a fixed OS available today.

Kind regards,
Alban

[PeterB]

Alban,

Do you know of any update to this issue? We are seeing this in our company with DisplayLink and Windows 10 1607.

Thanks,
PeterB

[AlbanRampon]

Hello Peter,

We believe this has been fixed since Insiders builds of the Windows 10 Creators Update (1703).
The fix was not backported (=serviced) to Windows 10 Anniversary Update (1607). They were complex changes which included risk, without any guarantee of result on Anniversary.

Kind regards,
Alban