USB Port Flap Issue

[Ed Lloyd]

Hi All,

We are experiencing a strange issue with some of our Displaylink devices repeatedly connecting and disconnecting from the display.


I have worked through the advice in this atrticle: http://support.displaylink.com/knowledgebase/articles/544228-how-to-fix-your-displaylink-product-from-repeatedl


Without success :(

Attached are the logs, any advice would be most welcome as this issue is affecting hundreds of users.

Thank you!

[AlbanRampon]

Hello Ed,

Unfortunately these logs don't include some crucial files called DisplayLinkManager and firmware.

If the issue is persistent and you haven't already created a support ticket, would you please be able to gather these again?

Kind regards,
Alban