Constant Screen Flickering

[mkidder7]

I have an XPS15 attached to a lenovo DisplayLink device. It has been functioning without issues for about a year with 2 external monitors, but connected via DVI. I am running Windows 10 1703. Updates were last applied on 5/11/17. I have attached the debug log files. Please help.

[James C]

Hi mkidder7

I can see from your log files that you are running an older DisplayLink driver, please can you update to our latest 8.2M2 driver (http://www.displaylink.com/downloads/file?id=778) which is certified for Windows 10 RS2?

James

[mkidder7]

Hi James

I have updated the driver and I am still having issues with the screen flickering. While the frequency has decreased, it is still occurring. I have attached an updated set of logs.

[mkidder7]

James or Display Link. Any update or other suggestions? I am still experiencing this issue.

[James C]

Hi mkidder7

Apologies for the delay in reply, thanks for the new log files. I can see that there some USB errors, but, these may be unrelated to your issue. So i can better understand the issue, are you able to upload a video of the screens flickering?
When the screens flicker, how log to they turn off for?
A couple of seconds or longer?
Do open windows regroup on the main display or does everything come back exactly as it was?

James

[mkidder7]

I will attempt to get a video, but it is occurring less often and unpredictable. When this does happen, my screens are off for a few seconds, at most. All applications regroup to the laptop display.