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View Full Version : DisplaLink detected USB graphics software from different ventor


tmerrifield
06-15-2017, 01:14 PM
I am unable to install DisplayLink software due to error saying USB graphics software is installed from another vendor. The compatibility log is attached.

AlbanRampon
06-16-2017, 11:19 AM
Hello,
Thank you for the logs.
mctkmd service exists. That's step 6 from the page linked in the error message "more information (http://support.displaylink.com/knowledgebase/articles/544321-how-to-uninstall-j5create-mct-software)".
Please follow all steps described so your sure everything is removed.

Kind regards,
Alban