PDA

View Full Version : Monitors not refreshing after lock screen


FletchIT
08-24-2017, 03:59 PM
I have a support issue with Display Link. Whenever the computer comes back from the lock screen the monitors will be really slow to refresh. I've included a picture of my screen since it is unaffected in a screenshot. I tried swapping docks and monitors, but it has not resolved the issue. I have also tried changing the power plan to high performance and disabled USB power saving, but this did not affect the issue. I have also tested USB2 and USB3 ports.

There is one laptop I tested that does not have problems. I will upload the diagnostics from it and the problem computer

https://www.dropbox.com/s/vuibmaobpdzykom/20170824_104231.jpg?dl=0

https://www.dropbox.com/s/dt4wasqwzz33wnm/DisplayLink%20Support%20Files%20Problem%20Computer .zip?dl=0

FletchIT
08-24-2017, 04:34 PM
Here the diagnostics for the computer that is not having the problem

https://www.dropbox.com/s/l1kuyvgik1p3lk0/R-CND5380F9S_20170824_120743.zip?dl=0