Dell 3100 - always have to plug - unplug - replug to get video

[DLjoe412]

Dell Optiplex 790 running Win 10 1703. Dell 3100 dock never detects monitors on first plug in, however the attached keyboard and mouse work fine. If I unplug the usb cable and plug it back in, it detects the monitors. Why?

Dont have any problem with a Dell laptop running Win 7. Plug it in and it works.

[AlbanRampon]

Hello Joe,
There is no specific reason I can see here. Working on first plug is part of the suit of tests.
We would need data to analyse.

Please use the last link in my forum signature to get the customer support tool.

Gather logs just after doing an unsuccessful and successful USB connection.
I should be able to see the last events and the reason why the first one didn't work.

The tool will create a ZIP file you can upload here with your reply. Only employees can download files like that from the forum.

Kind regards,
Alban

[DLjoe412]

Hello Joe,
There is no specific reason I can see here. Working on first plug is part of the suit of tests.
We would need data to analyse.

Please use the last link in my forum signature to get the customer support tool.

Gather logs just after doing an unsuccessful and successful USB connection.
I should be able to see the last events and the reason why the first one didn't work.

The tool will create a ZIP file you can upload here with your reply. Only employees can download files like that from the forum.

Kind regards,
Alban
Hi, I just saw your reply. I will get this information to you ASAP, thanks