Windows 10 Creator's Update - Device Error 10

[arkswa]

I am seeking some help to resolve the device Error 10 occurring on my system since the creators update. I have tried the options that I have found on the forum, but with no success. The Targus ACP6603AUZ device works perfectly on my Win 7 Enterprise laptop and did on the anniversary update.

Log data is attached. Any help gratefully received.

[AlbanRampon]

Hello,

I have been trying to identify this device but I haven't been able to.
Would you please be able to post photos or post link to a product description with photos?

The device is not recognised so I've got nothing useful in Device Manager and no driver logs as the driver is not started... Before Windows assigns a device driver, it needs to be able to identify what device it is and what class of devices.
The System_Details shows a parent entry: USB\VID_17E9&PID_4306&REV_0063
No device.
When you compare with Windows 7, you will see entries with MI_0x. These are the devices. It looks like a USB enumeration issue.

Can you also try with a USB2 cable or USB2-only port to see if the enumeration changes?
Also, if you could share logs from your Windows 7, I might be able to detect something there: it's a totally different way of working.

Kind regards,
Alban

[arkswa]

Hello and thanks for the response. I sheepishly realised when you said that you couldn't locate the device, that I had made a mistake in the model number. It is a Targus ACP7703AUZ. The link to it is: http://www.targus.com/au/targus-usb30-superspeed-dual-displayport-docking-station-with-power.

I have run the support tool on the Windows 7 Enterprise machine. The log is attached.

I don't have a USB2 A - B cable to test that aspect. The 2 monitors are Lenovo Thinkvision T24i-10. I have tried connecting them with both the DVI and displayport connections with no difference experienced.

Thanks

Tony.

[Wim]

Hi

Thanks for the logs. It looks like you are still using v7.9 software? Could you try cleaning the installation (http://support.displaylink.com/knowledgebase/articles/724494-cannot-upgrade-or-uninstall-displaylink-software) and then installing 8.4 from our website and see if this solves it?

Thanks

Wim

[arkswa]

Hi,
The PC with the problem was running 8.3, however I downloaded and installed 8.4 M0 on this PC and the problem has been resolved.

Thanks,

Tony