TheSwede86
03-07-2018, 11:14 AM
Version of Ubuntu: 16.04.4
Kernel: Linux 4.13.0-36-generic
Dock: Dell D3100 (EU)
Laptop: Dell XPS 13" (9360)
Hi,
Recently got a new computer at work, a Dell XPS 13" (9360) and tried to install the DisplayLink software which worked on my earlier computer also running Ubuntu 16.04(.3) which was a Dell XPS 13" (9350).
I've followed this step:
https://support.displaylink.com/knowledgebase/articles/1181623-displaylink-ubuntu-driver-after-recent-x-upgrades
and used "Workaround 2" which worked on my old computer but it doesn't work on my new one. Tried identifying the monitors ("Displays" > "Detect Displays") but it does not detect my 2 external monitors which are in sleep.
Turning the dock on/off again, reconnecting the monitor cables to the dock and reconnecting; no avail.
Please see attached logfiles through the error-reporting tool.
Thanks in advance for any help - Karl
---
Update: Removed uploaded logfiles.
Disabled "Secure Boot" in BIOS, restarted, works.
Kernel: Linux 4.13.0-36-generic
Dock: Dell D3100 (EU)
Laptop: Dell XPS 13" (9360)
Hi,
Recently got a new computer at work, a Dell XPS 13" (9360) and tried to install the DisplayLink software which worked on my earlier computer also running Ubuntu 16.04(.3) which was a Dell XPS 13" (9350).
I've followed this step:
https://support.displaylink.com/knowledgebase/articles/1181623-displaylink-ubuntu-driver-after-recent-x-upgrades
and used "Workaround 2" which worked on my old computer but it doesn't work on my new one. Tried identifying the monitors ("Displays" > "Detect Displays") but it does not detect my 2 external monitors which are in sleep.
Turning the dock on/off again, reconnecting the monitor cables to the dock and reconnecting; no avail.
Please see attached logfiles through the error-reporting tool.
Thanks in advance for any help - Karl
---
Update: Removed uploaded logfiles.
Disabled "Secure Boot" in BIOS, restarted, works.