Using two different D3100 on Dell Inspiron 15 5584

[magne@mb24.no]

When I received the equipment from Dell. The computer was set up, Displaylink drivers installed and the first D3100 docking connected. Everything worked perfect.

The next day I took the PC and the second docking to work, and connected. Now the keyboard - mouse and the network connection worked, but no pictures on the two external monitors.

I took the docking that worked at home to work and it worked there as well. So this unit works perfect with both Samsung and AOC monitors. The second docking does not work with any monitors.

I contacted Dell support and they sent a new docking. This unit had exactly the same problems as the other non-working. I contacted Dell again and they sent an additional new unit. This third unit had exactly the same problems.

Is it a problem to alternate between two different D3100 dockings?

[AlbanRampon]

Hello,
This is not an issue and rather a common use case. This type of product is use in hot-desking where users move desk several times per day.
Would you please upload the logs here so I can look into it? Only employees can download attachments. Here is below the details on how to gather these files to share.


Download the Windows DisplaLink support tool (http://www.displaylink.com/downloads/file?d=65).
Disconnect the Dell D3100 if connected
Run the tool on your PC as administrator
Enable "Advanced DisplayLink Logging", under the Advanced Options
Reproduce the issue by connecting the Dell D3100
Wait 10s, disconnect,
Reproduce the issue by connecting the Dell D3100 (so I can compare)
Click on "Gather Support Information" to gather the system information DisplayLink requires
The zip file of information will be saved on your Windows desktop
The system information may take up to a few minutes to gather. You will be prompted once it is complete
Go back to advanced options and disable advanced logging.
Close the tool and send the zip file.


The Windows DisplayLink Support Tool gathers the following system information


PC and OS Spec
Video adapters installed
DisplayLink service status
USB devices currently connected to the PC
Audio and Video Codecs installed
DisplayLink Software installed
DisplayLink devices connected to the PC and status
Debug information contained in C:\Program Files\DisplayLink Core Software\Debug, C:\Windows\Temp\DisplayLink, and C:\ProgramData\DisplayLink\Debug
DisplayLink registry settings stored under HKLM\Software\DisplayLink and HKCU\Software\DisplayLink
Computer network information include configured IP addresses and Mac addresses of network interfaces.


Note: remember to disable advanced logging afterwards, otherwise the DisplayLink software will continue to generate log files, filling the debug directory

[magne@mb24.no]

Please find attached logfiles as requested.

This is with one of the dockings that does not work.

[AlbanRampon]

Thank you, Magne,
I can see the you don't get displays but not why this ends up in this error condition.
Engineering is looking into this and I'll comment as soon as I've got something new.
Could I potentially start a private thread with you?
Kind regards,
Alban