User-mode Driver Crash - Event ID 10111

[Dlong]

I have several thousand universal docking stations deployed for 2+ years using the Displaylink 3900 chipset running Win 10 and various revs of the displaylink driver (mostly v8.3M1) and the implementation has been stable for the most part. We are recently seeing intermittent disconnects on a handful of units.

The dual external monitors will disconnect, and the network connection will drop, and they won't come back unless you unplug the USB 3.0 uplink cable and reconnect it. It will continue to work normally for anywhere between 10 minutes to several days, and then it re-occurs.

In the Windows event logs I see critical errors for "user-mode driver crash" event ID 1011. problem in one of the user-mode drivers. Hosting process has been terminated.

" Humanscale ethernet internal error event ID 5005"

"humanscale ethernet has begun resetting NDIS ID 10400"

Hardware reset. Driver detected that the hardware stopped receiving commands"

I have tried the following without resolution:

-Unistalled displaylink driver 8.3M1 with displaylink cleaner tool. Installed displaylink driver 9.1M1.
-Updated Intel graphics driver to most current available.
-Updated Intel wireless lan driver to most current.
-Updated audio drivers to most current.
-Updated Intel LAN adapter driver to most current.
-Replaced Humanscale docking station, Power brick and USB 3.0 cable.

I have attached support logs taken from one of the machines having the issue. Please take a look and let me know if you see anything that might be causing this. Thanks in advance.
Attached Files

[AndrewJDawson]

Hi Dlong,

Thanks for getting in touch with us and sorry to hear of your difficulties with the recent intermittent disconnects.

It looks like you've run through a lot of useful troubleshooting steps already, so thank you for that information. The only other thing I'd be curious about is whether if you have a docking station that is experiencing this issue, whether using a different laptop (that is working elsewhere) still shows the same issue. I understand that you've replaced the docking station, so it's unlikely to make a difference, but I'm still curious.

For us to investigate further, it looks like we're missing some logs from that which you have uploaded, which is usually caused by not running the log collector as administrator. You can manually collect these logs by going to C:\Windows\Temp\DisplayLink and upload all the files from that directory. Would you be able to do that from a machine that's having the issue so that we can look into this further?

Kind regards,
Andrew

[Dlong]

Thanks for the response.

I re-ran the support tool as administrator and also collected the files from the displaylink temp folder as you suggested. both are attached. Let me know if you see anything.

Thanks, Del

[Dlong]

Hi Andrew.

Have you had a chance to look at the logs?

Thanks,

Del

[Austin Student]

I have a Plugable UD3900, which I understand uses DisplayLink drivers. It, too, hangs up (mouse/keyboard unresponsive; event ID 10111) every day or two. Most of the time, the laptop (Dell Inspiron 17 5000, Windows 10) comes back after about 20 seconds, but sometimes the 2 screens go black after 20 sec and then, after another 10 seconds or so, come back to life, but with all the windows pushed to the upper left corner of the main display. I was hoping the response from the DisplayLink Team would provide an answer. If anyone is still listening, please respond.

[Shorinsean]

I'm also experiencing this problem several times a day. I give customer demonstrations, so it's not good to have this happening.

- Windows 10 1903
- DisplayLink 9.2.2335.0
- Plugable USB-C docking station
- 2 month old Lenovo X1 Yoga

I've attached files from the log gathering tool (run as admin), but did not do a remove / reboot / reinstall at this time.

Event log (one 10110 and two 10111's):

A problem has occurred with one or more user-mode drivers and the hosting process has been terminated. This may temporarily interrupt your ability to access the devices.
--------------------------------
- System

- Provider

[ Name] Microsoft-Windows-DriverFrameworks-UserMode
[ Guid] {2e35aaeb-857f-4beb-a418-2e6c0e54d988}

EventID 10110

Version 1

Level 1

Task 64

Opcode 0

Keywords 0x2000000000000000

- TimeCreated

[ SystemTime] 2019-09-25T21:08:13.492290500Z

EventRecordID 81858

Correlation

- Execution

[ ProcessID] 2216
[ ThreadID] 2320

Channel System

Computer SeanD-X1

- Security

[ UserID] S-1-5-18


- UserData

- UMDFHostProblem

LifetimeId {73c557c4-f5d4-426d-8a2a-4caeb220aed9}

Problem 8

DetectedBy 2

ActiveOperation 0

ExitCode 1879048193

Message 0

Status 4294967295
-------------------------------------------------
- System

- Provider

[ Name] Microsoft-Windows-DriverFrameworks-UserMode
[ Guid] {2e35aaeb-857f-4beb-a418-2e6c0e54d988}

EventID 10111

Version 1

Level 1

Task 64

Opcode 0

Keywords 0x2000000000000000

- TimeCreated

[ SystemTime] 2019-09-25T21:08:13.501087600Z

EventRecordID 81859

Correlation

- Execution

[ ProcessID] 2216
[ ThreadID] 2320

Channel System

Computer SeanD-X1

- Security

[ UserID] S-1-5-18


- UserData

- UmdfDeviceOffline

LifetimeId {73c557c4-f5d4-426d-8a2a-4caeb220aed9}

FriendlyName Plugable UD-ULTCDL

Location 0000.0014.0000.002.001.001.000.000.000

InstanceId USB\VID_17E9&PID_4323&MI_01\B&2EA927FA&0&0001

RestartCount 5

-----------------------------------------------------
- System

- Provider

[ Name] Microsoft-Windows-DriverFrameworks-UserMode
[ Guid] {2e35aaeb-857f-4beb-a418-2e6c0e54d988}

EventID 10111

Version 1

Level 1

Task 64

Opcode 0

Keywords 0x2000000000000000

- TimeCreated

[ SystemTime] 2019-09-25T21:08:13.501154800Z

EventRecordID 81860

Correlation

- Execution

[ ProcessID] 2216
[ ThreadID] 2320

Channel System

Computer SeanD-X1

- Security

[ UserID] S-1-5-18


- UserData

- UmdfDeviceOffline

LifetimeId {73c557c4-f5d4-426d-8a2a-4caeb220aed9}

FriendlyName Plugable UD-ULTCDL

Location 0000.0014.0000.002.001.001.000.000.000

InstanceId USB\VID_17E9&PID_4323&MI_00\B&2EA927FA&0&0000

RestartCount 5

[Dlong]

Attached are a couple of more log files from additional laptops. Same symptoms as original post.

I would appreciate it if someone from Display Link would review and comment.

Thanks, Del

[AVInstaller]

[QUOTE=Dlong;88695

I would appreciate it if someone from Display Link would review and comment.

Thanks, Del[/QUOTE]

This is getting disturbing, as we have thousands of Lenovo Hybrid Docks deployed and these issues are starting to appear quite regularly, with no fix from Lenovo

[AndrewJDawson]

Hi,

Apologies for the lack of response on this thread, I'm not sure how I missed this for so long.

I'm not sure if all of these are linked to the same issue, but there is a bug that is currently being investigated by our development teams that looks as if it may be the cause for at least some of these. It is triggered when the software has been waiting 10 seconds for an ACK of a USB transfer delivery to the dock, which then gets terminated by IDD afterwards.

I am currently tracking this bug and following the developer comments as it gets worked on.

I will endeavour to update the thread when I know more information.

For all of you who are seeing this issue, could I ask you to head on over to DisplayLink's support site: https://support.displaylink.com/ and click the "Contact DisplayLink" button. You can use this to start a support ticket, which will then show us how many people are seeing the same issue.

Kind regards,
Andrew

[AlbanRampon]

Hello Dlong,

I've escalated the case and we're in discussion with the manufacturer.

Kind regards,
Alban
Ref 30803

[Schlaubstar]

I am also suffering from the same issue: The strange thing is that there are some days where the problem does not occur at all - some times it happens 3 times within 5 minutes making it almost impossible to work.

Setup: Lenovo Thinkpad Yoga X380 and the ThinkPad Hybrid USB-C with USB-A Dock. Notebook - Dock connection is via USB-C, 2 Displays attached to Dock via DP.
I assume that the problem does not occur when connecting via USB-A but then my Notebook does not get charged anymore ...

The symptoms: Mouse freezes, displays freeze ... after approx. 15 seconds they turn black and recover to normal operation within another 10 seconds. Interestingly: LAN connectivity, which is also handled via dock, stays working. If the problem reoccurs to often within a short period of time after the third attempt the external display stay frozen (showing the last screen) and do not recover. I have to open the notebook lid, as this is the only active display then, and disconnect/reconnect the dock again.

Eventviewer gets flooded with the EventID: 10111 Source: DriverFrameworks-UserMode and the Text: The device "ThinkPad Hybrid USB-C with USB-A Dock" (Location "003e.0000.0000.001.002.000.000.000.000") is offline due to a user-mode driver crash. Windows will attempt to restart the device 5 more times. Please contact the device manufacturer for more information about this problem.

... for other German users: Das Gerät "ThinkPad Hybrid USB-C with USB-A Dock" (Ort "003e.0000.0000.001.002.000.000.000.000") ist aufgrund eines Ausfalls eines Benutzermodustreibers offline. Ein Neustart des Geräts wird 5 Mal versucht. Weitere Informationen zu diesem Problem erhalten Sie beim Gerätehersteller.

Graphic-card drivers (Displaylink and Intels'integrated ones) are up to date. Firmwares (dock and Notebook) are also up to date.

[DonK]

Like the previous reports, I am having the same 10111 error with the following message from the Event Viewer:

The device ASUSTEK MB169B+ (location 0000.0014.0000.005.000.000.000.000.000) is offline due to a user-mode driver crash. Windows will attempt to restart the device 5 more times. Please contact the device manufacturer for more information about this problem.

My monitor is connected directly to one of the USB 3 ports on my ASRock H310M-HDV/M.2 motherboard. The currently installed driver is Ver. 9.1.1644.0 The OS is Windows Version 10.0.18362 Build 18362


As others report, the problem is intermittent. The monitor will periodically go black for several seconds and then return to normal video. There might be several of these losses of video within a period of a minute or two and then none for an extended period of time.

Let me know if I can provide additional information

Don

[Mikko]

Hi,

I also had this driver crash issue with my T480 and the ThinkPad Hybrid USB-C with USB-A Dock. Displays connected to the dock randomly went black and I had to disconnect/reconnect USB3 calble to fix this. I tried Displaylink beta -drivers, but they didn't fix the problem.

Lenovo published a new BIOS update (1.36) for T480 and it contained the following fix:

[Problem fixes]
- Fixed an issue where monitors attached to Thunderbolt 3 Dock Gen2 are
disconnected when battery charging is reached to 100%.

https://support.lenovo.com/fi/en/downloads/ds502226

I managed to regenerate the problem and updated BIOS. I haven't got any crashes after the update.

Kind Regards,
Mikko

[DonK]

I continue to have the loss of video problem I reported in my previous post, however the DriverFrameworks-UserMode Log no longer shows the driver crash error, although it continues to show other apparently normal events related to my ASUS USB monitor using the DisplayLink driver.

If someone can suggest a way to troubleshoot this intermittent loss of video, I would appreciate it.

[AlbanRampon]

Then I would recommend you start a new thread with new behaviour and details, please.

[eastevenson]

I'm having this same issue with a new Acer XF270H monitor I bought. I've been running a Dell and AOC monitor with my D3100 DisplayLink device and Latitude 7290 with Windows 10 Enterprise for a year+ without any issues. I added a new Acer monitor, and almost immediately this problem starts.

The Acer monitor keeps freezing up and throwing the 10111 (when it's attempting to restart) and 10112 (when it gives up on restarting) errors, and both external monitors are disabled, leaving only the built-in laptop display functioning. USB devices on my D3100 that don't go through the DisplayLink chip (mouse, keyboard) continue to function after a brief hiccup during the disconnecting of the monitors.

Disconnecting and reconnecting the USB 3.0 uplink cable restarts successfully, and then anywhere from 5 minutes to an hour later it happens again.

Software-wise, I've uninstalled and then did a clean install/update of:
- USB Root Hub driver
- USB 3.0 Host Controller driver
- DisplayLink core software
- DisplayLink driver
- Acer monitor driver
- Intel graphics driver
- Ran Windows update to ensure nothing else outdated

Hardware-wise, I've tried:
- Running just the Acer and Dell monitors without the AOC monitor (this was one of the first things I tried and everything since then has been tested with just those 2 external monitors to simplify things)
- Connecting the Acer to my D3100 with HDMI-to-HDMI
- Connecting the Acer with DisplayPort-to-DisplayPort
- Swapping out the USB uplink cable between the D3100 and my laptop for a different one
- Trying both USB 3.0 ports on my laptop
- Running Acer and Dell monitors with and without the lid closed on the laptop

Settings-wise, I disabled USB Selective Suspend when plugged in (as recommended by DisplayLink troubleshooting guide), and just blindly stabbing in the dark I also tried setting the refresh rate of the Acer down to 60Hz instead of the 120Hz it defaults to, and tried turning off FreeSync on the Acer monitor.

The only thing I haven't done of the recommendations I've found is tried to update the BIOS because this is a work computer and they don't give us the BIOS passwords for our machines as a matter of policy, but it's not all that old - Dell 1.6 from August 2018. Our IT department doesn't support personal devices and peripherals so can't help me with this issue. I'm about to just return the monitor if I can't figure this out in the next day or two, but I'd rather avoid the hassle and get this one working if possible.

Attaching the output from the Support Tool here.

[Xplorer1]

I'm suffering this error (10111) as well. Dell XPS 13, D3100 dock. I've uninstalled and reinstalled the DL drivers, installed every maintenance and driver download that Dell has to offer and still it happens. I have 2 external monitors - a Dell Ultrasharp 25" (at 2560*1440) and a Samsung 22" (1920*1080). I don't use the laptop monitor.

Both monitors go dark simultaneously, then he laptop hibernates (I think). Power goes off, I press the power button, the Dell logo appears, blinks off, comes back with the rotating wheel, and then either the monitors come on and I'm back in business, or only the laptop monitor comes on. All my apps are still running in either case. In the latter case, in Device Manager I disable all the Displaylink D3100 instances (there are generally 4 rather than 2) and re-enable them. At some point in this process the monitors come back to life and the number of D3100 instances goes back to 2. And of course Event Viewer shows 5 or 6 10111 critical events.

Then for a variable period - up to 24 hours - it's fine, before it happens again.

[onix]

Add me to the list of affected users -- an ASUS MB168B+ connected to a Lenovo 460s with the latest BIOS and running Windows 10. Problems started after an OS update from version 1809 to 1909. The two DriverFrameworks-UserMode errors occur only at startup, causing at least a 45 second delay before the login screen displays.

The two errors in the Event Log occur in sequence:

Event ID 10110: A problem has occurred with one or more user-mode drivers and the hosting process has been terminated. This may temporarily interrupt your ability to access the devices.
Event ID 10111: The device MB168B+ (location 0000.0014.0000.013.001.000.000.000.000) is offline due to a user-mode driver crash. Windows will attempt to restart the device 5 more times. Please contact the device manufacturer for more information about this problem.

[Babongo]

Hello Dlong,

I've escalated the case and we're in discussion with the manufacturer.

Kind regards,
Alban
Ref 30803

Hi,

we started to rollout new Devices (HP EliteBook X360 1030 G4). We discovered the same Issues that you guys discussed here. Same Eventviewer-Errors 10110 and 10111, same behaviour with a Freeze for the external Displays and a LAN disconnect. Connected USB-Devices are still available (for Example the keyboard).

In addition, the Problem seems to occur more often, when there is a lot of Network traffic going on, like file transfers from a networkshare to the affected client or some downloads from the internet.

Our Environment looks like this:
Device: HP EliteBook X360 1030 G4
Dock: Lenovo Hybrid Dock (Latest Firmware installed)
Displays: FUJITSU Display B27T-7 (connected via DisplayPort)
Windows: Windows 10 1903 (with December Updates)

We tried nearly every DisplayLink-Driver Version. The Versions directly from Lenovo, the problem is still there. The most recent Version directly from Lenovo is 9.3.2992.
We also tried some older Verisons directly from Lenovo, same Problem.
Also, we tried the latest Version directly from the DisplayLink-Website. Sadly, the problem still exists.

We updated all Drivers on our HP-Notebook including the BIOS, chipset, Thunderbolt etc. The Problem is still there.

Only workaround by now is to connect the Dock via USB-A to the Notebook.

@AlbanRampon: You said, this Case is escalated. Are there any new insights about this problem?

Thanks and best regards.

[Simon Aebi]

I am also suffering from the same issue: The strange thing is that there are some days where the problem does not occur at all - some times it happens 3 times within 5 minutes making it almost impossible to work.

Setup: Lenovo Thinkpad Yoga X380 and the ThinkPad Hybrid USB-C with USB-A Dock. Notebook - Dock connection is via USB-C, 2 Displays attached to Dock via DP.
I assume that the problem does not occur when connecting via USB-A but then my Notebook does not get charged anymore ...

The symptoms: Mouse freezes, displays freeze ... after approx. 15 seconds they turn black and recover to normal operation within another 10 seconds. Interestingly: LAN connectivity, which is also handled via dock, stays working. If the problem reoccurs to often within a short period of time after the third attempt the external display stay frozen (showing the last screen) and do not recover. I have to open the notebook lid, as this is the only active display then, and disconnect/reconnect the dock again.

Eventviewer gets flooded with the EventID: 10111 Source: DriverFrameworks-UserMode and the Text: The device "ThinkPad Hybrid USB-C with USB-A Dock" (Location "003e.0000.0000.001.002.000.000.000.000") is offline due to a user-mode driver crash. Windows will attempt to restart the device 5 more times. Please contact the device manufacturer for more information about this problem.

... for other German users: Das Gerät "ThinkPad Hybrid USB-C with USB-A Dock" (Ort "003e.0000.0000.001.002.000.000.000.000") ist aufgrund eines Ausfalls eines Benutzermodustreibers offline. Ein Neustart des Geräts wird 5 Mal versucht. Weitere Informationen zu diesem Problem erhalten Sie beim Gerätehersteller.

Graphic-card drivers (Displaylink and Intels'integrated ones) are up to date. Firmwares (dock and Notebook) are also up to date.

Same in our company (10k+ Targus Dockingstations), most likely with Lenovo X380 / Yoga 370, always with USB-C and two Screens connected trough DP.

Hopefully there will be an answer soon.

[Cappex]

Our business is also seeing the same issue (10111 & driver crash in event log) has this been resolved yet DisplayLink?

[Schlaubstar]

As DisplayLink mentioned that the bug is on Lenovos side I did open a thread in their support forum, too Here is the link to it (https://forums.lenovo.com/t5/ThinkPad-X-Series-Laptops/user-mode-driver-crash-Event-ID-10111-Thinkpad-Yoga-X380-and-hybrid-USB-C-Dock-External-Displays-not-working/m-p/5000673) - Feel free to post there, too as obviously nobody seems to care.

[tannum99]

I have long suffered with this issue for years, time to speak up !!!

DisplayLink device is Toshiba Dynadock PA3927A-1PRP.
Computer Intel i7, 16 GB RAM, so computer power is not an issue

OS is Win10Pro x64 fully updated

Don't suggest any of these I have already tried it ! ....
Replace Dynadock
Multiple versions of driver from 8.1 to latest 9.3 M1, plus Windows Update driver
Update Firmware
Different computer
Format/clean install Windows
New USB cables, new monitor cables
Adapter HDMI port to VGA
Reset factory defaults several times
Replaced all connected peripherals 2 monitors, mouse, kb, webcam, speakers

If I connect all peripherals direct to computer, no issues

[Schlaubstar]

Yesterday Lenovo released a new firmware for the USB -C Hybrid dock, wich can be found here:

https://pcsupport.lenovo.com/us/en/downloads/DS504448

The changelog sounds promising as I have connected the external Displays via a DP to DVI Adapter:

Cypress FW:
[V0.2.68] 2019/11/13
1. Fixed external monitor attached on dock no display or light up slowly if connected through DP to DVI dongle(lenovo PN43N9159).
2. Optimize LED breathe more smoothly.

Billboard:
[BB R38] 2020/01/13
1. Fixed external monitor attached on dock no display or light up slowly if connected through DP to DVI dongle(lenovo PN43N9159).

VIA HUB :
[Hub1 5543, Hub2 5544 ] 2020/1/3
1. Fixed external monitor attached on dock no display or light up slowly if connected through DP to DVI dongle(lenovo PN43N9159).
2. Fixed USB2 doesn’t functional intermittently when work with ThinkPad X280.
3. Fixed USB hub FW update failure while full loading when work with ThinkPad T480.

[tannum99]

I've done some more work on this....
Not a fix, but a workaround

Went to Toshiba/Dynadock downloads for Toshiba drivers for PA3927A-1PRP

https://support.dynabook.com/support/driversOSResults?freeText=1200014770

Latest driver there is 8.2 dated June 2017

Unplugged Dynadock
Removed current driver 9.3 M1
Reboot
Install Toshiba/Dynadock ver 8.2 driver
Connect Dynadock
Works and stable !!!!

But .....
Windows update updated the driver to 9.2
and issues returned

Removed 9.2 driver
Re-Installed Toshiba/Dynadock 8.2
Now stable again

So then prevented Windows driver updates :

Control Panel.
System and Security.
Click System.
Click Advanced system settings from the left sidebar.
Select the Hardware tab.
Press the Device Installation Settings button.
Choose No, and then press the Save Changes button.

So now driver 8.2 is locked in and stable
Not a fix, but a workaround with a driver almost 3 years old

I believe this clearly demonstrates a driver issue
Toshiba / Dynadock / Displaylink
Please investigate why drivers later than 8.2 are failing

UPDATE:
Now stable 10 days with Toshiba driver version 8.2
Compared to previously crashing multiple times a day

Toshiba / Dynadock / Displaylink please respond

[jshrvs]

Brand new HP Spectre x360 with Plugable UD-ULTC4K docking station.

Running Windows 10 with most recent 9.3M1 DL driver. Only have two monitors connected via DP -> HDMI, Ethernet, and USB-C to host.

The docking station drivers are crashing multiple times a day with even ID 10110 and 10111, sometimes even crashing my laptop.

These DisplayLink docking stations and drivers are quite disappointing compared to those I have owned in the past.

Any solution yet, or are the DisplayLink and the manufacturers still pointing fingers at eacho other and/or ignoring the issue?

[tannum99]

They are ignoring. See my previous post. Basically I have proved this is a driver issue. The silence is deafening !
Have you tried my workaround ?
Go to HP website for latest HP drivers. Install that driver, then prevent Windows driver updates.
Worked for me !

[smp]

Hello! Same issue, noticed that freezing begins randomly and in case sound notifications.

Windows 10x64 1909
Driver Version: 9.3.3147.0
Connected devices: usb mouse

Chronology in eventlogs:
3. Error 10111:

-UmdfDeviceOffline

LifetimeId {fa5798d2-d864-4055-bc6a-22a01d37435d}

FriendlyName PHILIPS 241B7QUPEB

Location 0000.0014.0000.022.004.000.000.000.000

InstanceId USB\VID_17E9&PID_4307&MI_00\7&27FEC63F&1&0000 (VideoCard - Displaylink USB Device)

RestartCount 5



2. Error 10111:

- UmdfDeviceOffline

FriendlyName PHILIPS 241B7QUPEB

Location 0000.0014.0000.022.004.000.000.000.000

InstanceId USB\VID_17E9&PID_4307&MI_01\7&27FEC63F&1&0001

RestartCount 5


1. Error 10110:

-UMDFHostProblem

Problem 8

DetectedBy 2

ActiveOperation 0

ExitCode 1879048193

Message 0

Status 4294967295


Logs in attachments

[jshrvs]

Thanks tannum99 - I have just installed the driver you recommended to see if it helps resolve my issue as well. I appreciate you taking the time to share your experience and solution, especially given DisplayLink's lack of response and resolution of the issue.

I have been working with Plugable on this issue, and must say that their support has been great. They believe this issue is uncommon, but affects a number of DisplayLink-based docking stations with a few different DisplayLink chipsets. From what I understand, DisplayLink has been made aware of the issue but has not released a fix, and may basically be ignoring the issue because they don't consider it to be common enough to be a priority.

For anyone else experiencing the issue, please help to escalate this by raising a fuss! For me, this driver crash occasionally causes my laptop to crash and reboot as well. I'll likely end up having to return my docking station, as losing work due to a crashing laptop is not acceptable.

I have been using DisplayLink devices for probably 7 or 8 years now, and have upgraded as each new chipset has been released. I am disappointed that I am forced to backtrack to my older DisplayLink hardware, or to look for a more reliable multi-monitor solution now.


They are ignoring. See my previous post. Basically I have proved this is a driver issue. The silence is deafening !
Have you tried my workaround ?
Go to HP website for latest HP drivers. Install that driver, then prevent Windows driver updates.
Worked for me !

[tannum99]

Driver 9.3 M2 is released.
Installed, same issues. Surprise surprise !!

Back to 3 years old Toshiba version 8.2 for my DYNADOCK PA3927A-1PRP DYNADOCK U3.0
https://support.dynabook.com/support/driversOSResults?freeText=1200014770

And stable again

In the Release Notes...
----------------------------------------------------
Issues fixed in 9.3 M2 release (9.3.3324.0/9.3.3324.0)
----------------------------------------------------
- MSI package: hub USB3.0 link power management control improvement to address connection stability (31283/31500)
- DL-6xxx series: improved USB disconnection detection and display blanking (31433/31434)
----------------------------------------------------

Simply not fixed. Is anybody at DisplayLink really trying ?

[JakubDabrowski]

Hello,

I would like to apologize that we did not respond earlier on this topic. We have been checking forum threads, along with tickets, and received feedback on pre-release software that changes made in 9.3 M2 address some reports.
We would like to take a closer look with as much data as possible right now at the remaining cases.

If you would be so kind to gather and send advanced log files or attach them to your messages we would be very thankful.

Here is the guide how to do it step by step: https://support.displaylink.com/knowledgebase/articles/533818-how-can-i-report-windows-issues-to-displaylink

Thank you for your patience.

Best regards,
Jakub

[tannum99]

Rapidly running out of patience. Have done this....in this order

Physically disconnected the DYNADOCK PA3927A-1PRP DYNADOCK U3.0
Device Manager - Uninstall & remove drivers, ALL Dynadock devices, Video Adapter, Ethernet, Sound
Programs - Uninstall DisplayLink software
Ran "DisplayLink Installation Cleaner" to remove any traces
Cleared temps from C:\Users\<User>AppData\Local\Temp
Reboot
Installed Toshiba Ver 8.2 driver from here :
https://support.dynabook.com/support/driversOSResults?freeText=1200014770
Physically connected Dynadock
Occasional crash, but not as bad as later drivers

Ran Support Tool, files attached

Used this procedure to prevent Windows from updating drivers. Ver 8.2 now prevented from updating
Using Group Policy Editor
https://www.auslogics.com/en/articles/prevent-windows-10-from-updating-specific-drivers/

Will try different drivers when time permits

[JakubDabrowski]

Hello tannum99.

Thank you for this detailed description and log files.

If you would like to transfer to the mail support please let me know. We would be having a better and faster communication over there than on the forum.

In the log files I see many crash dumps of our driver but we do not have logs when the crash happened. Due to that we would need to have a new logs from the crashing driver version from you to correctly analyze the case.

If you could please do the following:

1. Install the newest driver: https://www.displaylink.com/downloads/file?id=1566
2. In our support tool choose advanced logging (this setting is lost after uninstall/install)
3. Wait for the problem to re-occur
4. Gather the log files straight after the issue takes place
5. Send the logs here for us

Sorry for this inconvenience but we won't be able to gather enough information from the previous logs.

Thank you for your will to help us!

Kind regards,
Jakub

[tannum99]

This is still Toshiba driver ver 8.2 as per previous post
Advanced logging enabled

Let me know what you find in this log, before I update to new driver

[tannum99]

Physically disconnected the DYNADOCK PA3927A-1PRP DYNADOCK U3.0
Device Manager - Uninstall & remove drivers, ALL Dynadock devices, Video Adapter, Ethernet, Sound
Programs - Uninstall DisplayLink software
Ran "DisplayLink Installation Cleaner" to remove any traces
Cleared temps from C:\Users\<User>\AppData\Local\Temp\
Removed Policy Restrictions to allow Windows driver updates
Reboot
After logon, physically connected Dynadock
Windows PnP installed ver 9.2

Crashed in short time

Ran Support Tool, files attached

[tannum99]

Physically disconnected the DYNADOCK PA3927A-1PRP DYNADOCK U3.0
Device Manager - Uninstall & remove drivers, ALL Dynadock devices, Video Adapter, Ethernet, Sound
Programs - PNP did not install software, so none to un-install
Ran "DisplayLink Installation Cleaner" to remove any traces
Cleared temps from C:\Users\<User>\AppData\Local\Temp\
Reboot
Install version 9.3 M2
After install complete, physically connected Dynadock
Crashed almost immediately

Ran Support Tool, files attached
That's all I can do, now need answers

[JakubDabrowski]

Hi tannum99,

Thank you for the log files.

I have created an internal ticket and we have started the analysis.

I will be informing you as soon as I have a new information for you.

Best regards,
Jakub

[tannum99]

I am trying to persist with ver 9.3, but it's so bad ....

Sometimes when it crashes, the images freeze on the monitors. Even if I disconnect the USB from the computer, the images stay on the screens ! Have to disconnect power from the docking station

Eventually will get sick of it and go back to Toshiba ver 8.2

[Bcc7pm]

I have the exact same issue and have tired the latest Release: 9.3 M2 30 Apr 2020 . I experience this issue with a X1 Carbon 7th Gen and a Dell Precision 5520. I have tested both laptops which various drivers and configurations.

This has been an ongoing issue. I have to use a USB-C to USB-A and USB-C power adapter to use this dock reliability. If needed I can provide crash logs within a day or two.

Thanks,
Brandon

[JakubDabrowski]

Hello Brandon,

Thank you for informing us about this issue.

Could you please gather the log files by following the last link in my signature?

We would like to verify thoroughly what is happening with the driver and crashes. You may attach the log files to your previous message or create a new one.

Best regards,
Jakub

[JakubDabrowski]

Hello tannum99,

Thank you for your patience.

We have been trying to reproduce the issue on similar setup that you are using but we do have few questions.

Could you record a short video or make few photos of your setup? We would like to see exactly how it is all connected.

Moreover, could you please test if the crashes happen so often if you would be using only monitors and ethernet? Could you test it without other devices connected, such as speakers/mouse etc.?

Did you notice any pattern when the issue occurs? Are you using maybe any specific application or the issue happens more often while doing something specific on your machine?
If you would like to contact by emails, please let me know.

Thank you for your feedback,

Best regards,
Jakub

[tannum99]

Hello tannum99,

Thank you for your patience.

We have been trying to reproduce the issue on similar setup that you are using but we do have few questions.

Could you record a short video or make few photos of your setup? We would like to see exactly how it is all connected.

Laptop to Dynadock : Type C to Type B
Astrotek USB-C 3.1 Type-C Male to USB 3.0 Type B Male Cable 1m

Have also tried USB-3 Type A to USB 3.0 Type B Male, same issue

Peripherals attached to Dynadock :
USB : Gigabyte G105 Keyboard
USB : Gigabyte wireless mouse GM-M7580
USB : Logitech Webcam 500
DVI : AOC AOC E2460 1920 x 1080 60 Hz
HDMI : ASUS VS247 1920 x 1080 60 Hz
Audio output : Standard Speakers
Ethernet not used

Moreover, could you please test if the crashes happen so often if you would be using only monitors and ethernet? Could you test it without other devices connected, such as speakers/mouse etc.?

All cables have been replaced at least once, no improvement
All peripherals work correctly when connected direct to computer

Did you notice any pattern when the issue occurs? Are you using maybe any specific application or the issue happens more often while doing something specific on your machine?

Issue is very bad when using a web browser on extended desktop
Any monitor, any browser, any website
MS Edge (Chrome based), Firefox, Chrome all same issue

For example. When typing this reply using extended desktop, multiple crashes
approx 10 crashes in 30 minutes
If I move the browser window to notebook screen, no crashes

But also occurs with other applications on the extended desktops
EG, Word, Outlook, Excel etc

My initial assumption was faulty Dynadock. Replaced with identical unit
So now have 2 with same issues
So obviously the Dynadocks are not faulty

Additional information maybe significant :

Notebook is "Leader" model SC787. 17in display
Notebook mainboard is Clevo N85_N87HCHNHZ

If you would like to contact by emails, please let me know.

Thank you for your feedback,

Best regards,
Jakub

Steve Cook
tannum99@gmail.com

[markradford]

I've been having the same issue with my Dell XPS 13 9300 and the Dell D3100 dock. I've got 2 HDMI monitors connected, a USB hub, ethernet and speakers. I've already updated all drivers for my laptop (BIOS, chipset, video drivers, USB-C drivers) and have the latest DisplayLink drivers installed.

For me the crash occurs just a few times per day but it seems to be when I am using Microsoft Teams for video calling that it happens more commonly.

I've attached the info from the latest crash which was just a few minutes ago.

[tannum99]

I've had enough of this. Patience has ran out !!!
Looking to a different docking device

https://au.targus.com/products/usb-3-0-dual-video-docking-station-dock120auz

It is still based on DisplayLink

Will remove all previous software and drivers

Will use software downloaded from Targus

Interesting to see how it goes...

[mattT]

I am having similar issues with the 9.3 M2 release. It is intermittent, but at times I will be using my 3 displays connected via USB-C to my plugable, and I will loose my screens and the displaylink driver crashes. I did not experience this when running Windows 10 1803 with Displaylink 9.0 M1.

I recently upgraded to 1909, and when I did so, my screens didn't work, so naturally I installed 9.3 M2. My screens started working again, but I've been having issues ever since.

I just uninstalled 9.3 and reinstalled 9.0, It's going to take a few days to determine if this helps, but I figured it's worth a shot.

Matt

[tannum99]

I have now installed :

Targus USB 3.0 Dual Video Docking Station
Targus model DOCK120AUZ
https://au.targus.com/products/usb-3-0-dual-video-docking-station-dock120auz

Using drivers downloaded from Targus

Driver version is 9.2.2335.0

Only a couple days but early indication is stable
This is a strong case to use manufacturer's drivers

I am not going to attempt to install any DisplayLink drivers

My opinion :

ALL MANUFACTURERS should fully test and release new drivers to suit Windows 10
At least Win10 ver 1909, even better ver 2004

Displaylink - Fully test new drivers in consultation with manufacturers, in Windows 10 ver 2004, BEFORE RELEASING DRIVERS FOR DOWNLOAD

Example. Driver for Toshiba DYNADOCK PA3927A-1PRP
Latest is ver 8.2 released June 2017 - Three years old !!
https://support.dynabook.com/support/driversOSResults?freeText=1200014770

Toshiba DYNADOCK PA3927A-1PRP clearly has issues with DisplayLink drivers, and Toshiba drivers VER 8.2 are too old

[logik]

Same problem here with the usermode driver crash. Setup:


Lenovo P1 laptop
Lenovo hybrid USB-C with USB-A dock
2x Dell monitors
A small number of USB devices e.g. Logitech USB receiver, webcam
DisplayLink driver version 9.3 M2


On average I see a few crashes per day in Event Viewer. At first the USB mouse becomes unresponsive, a few seconds later the external screens reset. I have to disconnect and reconnect the dock to make it work. The most recent event was:

Problem signature:
P1: VerifierFailure
P2: Framework
P3: Driver
P4: 501000400000200
P5: minkernel\wdf\framework\shared\object\fxverifierbu gcheck.cpp:151(FxVerifierDriverReportedBugcheck)
P6: dlidusb3.dll
P7: 9, 3, 3324, 0
P8: 2.31.0
P9: (DumpedSeparately)
P10:

With event 10111:

The device ThinkPad Hybrid USB-C with USB-A Dock (location 0008.0000.0000.004.002.000.000.000.000) is offline due to a user-mode driver crash. Windows will attempt to restart the device 5 more times. Please contact the device manufacturer for more information about this problem.

I own a second Lenovo laptop which is regularly used with the same dock. I have never experienced a crash with this laptop, therefore it seems very likely to be a driver issue.

I have collected the system diagnostics information using the DisplayLink tool, is there an email address I can share this with?

[JakubDabrowski]

Hello Logik,

Thank you for reaching out to us.

May you please send the log files with your description to the below email address?
- technical_enquiries@displaylink.com

I believe that it will be the best way to exchange messages and provide your feedback while we will analyze this issue further.

Best regards,
Jakub

[KevinG]

Adding myself to the ever-growing list of people encountering this issue.

With a Lenovo X1 extreme laptop, a Lenovo hybrid USB-C with USB-A dock, and 2 HDMI screens.

I tried using the Toshiba 8.2 drivers as somebody suggested, but they fail to properly recognize one of my screen, which ends up displaying a weird (and unusable) resolution.

Is there anything I could do to speed up the resolution of this issue?

[tannum99]

KevinG you misunderstood the suggestion about Toshiba driver.
I have a TOSHIBA dock device and downloaded drivers from TOSHIBA website.
For a TARGUS dock, download from TARGUS website.
The meaning of the suggestion is to go to YOUR DOCK manufacturer's website and find the appropriate drivers.
In your case go to LENOVO website and find the LENOVO drivers for your dock.

[KevinG]

I see. Unfortunately the Lenovo drivers have the same stability issue (I was actually using them, then moved to other drivers in hope to fix the problem).

I switched the dock to USB-A connection instead of USB-C. Working well so far, fingers crossed.

[DonK]

Like many others, I have periods of cosntinuous crashing. The crashing appears to come in clusters, that is, several hours can pas with no problem, then for periods of 15 or 20 minutes the crashing occurs. Each crash is preceded by the Logitec USB wireless mouse freezing and the a couple of seconds later the ASUS MB169B+ USB monitor goes black and then restarts, then every minute or so the cycle repeats itself.

Windows 10 Pro Version 10.0.18362 Build 18362
Processor Intel(R) Core(TM) i5-8400 CPU @ 2.80GHz, 2808 Mhz, 6 Core(s), 6 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. P4.20, 5/9/2019
ASRock H310M-HDV/M.2
DisplayLink Driver 9.2.2057.0


Typical Event Viewer messages:
Information 7/22/2020 1:32:03 PM DriverFrameworks-UserMode 1006 Shutdown of a driver host process.
The UMDF Host ({a5fa300a-0694-467b-a935-fbb185fbc1b3}) has shutdown.
Information 7/22/2020 1:32:03 PM DriverFrameworks-UserMode 2000 Startup of a new driver host process.
Information 7/22/2020 1:32:03 PM DriverFrameworks-UserMode 2003 Loading drivers to control a newly discovered device.
Information 7/22/2020 1:32:55 PM DriverFrameworks-UserMode 1006 Shutdown of a driver host process.

And so it continues multiple times until final the monitor remains stable...until the next crash.

[demiseitrofv]

I have now installed :

Targus USB 3.0 Dual Video Docking Station
Targus model DOCK120AUZ
https://au.targus.com/products/usb-3-0-dual-video-docking-station-dock120auz

Using drivers downloaded from Targus

Driver version is 9.2.2335.0

Only a couple days but early indication is stable
This is a strong case to use manufacturer's drivers

I am not going to attempt to install any DisplayLink drivers

My opinion :

ALL MANUFACTURERS should fully test and release new drivers to suit Windows 10
At least Win10 ver 1909, even better ver 2004

Displaylink - Fully test new drivers in consultation with manufacturers, in Windows 10 ver 2004, BEFORE RELEASING DRIVERS FOR DOWNLOAD

Example. Driver for Toshiba DYNADOCK PA3927A-1PRP
Latest is ver 8.2 released June 2017 - Three years old !!
https://support.dynabook.com/support/driversOSResults?freeText=1200014770

Toshiba DYNADOCK PA3927A-1PRP clearly has issues with DisplayLink drivers, and Toshiba drivers VER 8.2 are too old



Thank you for your detailed information on this issue - I'm experiencing the same thing w/ my dock so I feel your pain.

And thank you also for posting the link to a dock which is working for you (awesome!) - I may be returning my current dock soon and purchasing this one.

[JakubDabrowski]

Dear users,

Thank you for reaching out to us here on this thread.

We have analyzed the logs that were here but unfortunately we were unable to reproduce the issue so we need your help in reaching to the core of the problem.

If you are experiencing this issue, please gather log files by following the third link (https://support.displaylink.com/knowledgebase/articles/533818-how-can-i-report-windows-issues-to-displaylink) in my signature and along with the issue description please send them on our email address: technical_enquiries@displaylink.com

This will allow us to treat each case separately as the root cause will be different due to the setup differences.

Thank you for your actions.

Best regards,
Jakub

[poweredge]

i got the same issue mentioned as a lot of users in this thread as well..

2 different laptops / corporate and private one - ofc fully up 2 date wr to drivers and firmware...with both beta and stable drivers i experience disconnects and crashes and also audio pops (eg when i open an app / specific browser / the audio ticks).

sent the logs and info ofc already with email.

[tannum99]

Thank you for your detailed information on this issue - I'm experiencing the same thing w/ my dock so I feel your pain.

And thank you also for posting the link to a dock which is working for you (awesome!) - I may be returning my current dock soon and purchasing this one.

Unfortunately the issues did return, but not as bad.
After much discussion with notebook and dock manufacturers support people, I have basically given up.

Best workaround for me :
Connect external monitors direct to the notebook, not via the dock.
In my case my notebook has HDMI and D-Sub ports. Using those for 2 x external monitors, zero crashes for a long time.
So basically using the dock as a glorified USB hub with sound.
Obviously only a workaround, not a solution.

Best guess (only a guess) seems to be a compatibility issue with certain notebook mainboards and DisplayLink chips, or a fault with DisplayLink chips

I am hoping manufacturers are reading this thread and working on it. Personally I am watching for manufacturers Targus and/or Toshiba to release updated drivers/firmware for their products to address this issue

TOSHIBA DYNADOCK PA3927A-1PRP latest driver ver 8.2 June 2017
https://support.dynabook.com/support/driversOSResults?freeText=1200014770

TARGUS DOCK120AUZ latest driver ver 9.1 April 2019
https://www.targus.com/form/download.aspx?regionid=10&sku=DOCK120AUZ

I have lost all faith in DisplayLink drivers.
Meantime using the above workaround with no issues ..........

[JakubDabrowski]

Hello tannum99,

May you please provide me with more details on this issue that you are experiencing on the Targus dock?

As I believe it has been working without issues for some 3 months? Did you change anything in the configuration? Or maybe you have run some updates?

Please follow the 3rd link in my signature and gather log files from the Targus dock.

Thank you for any additional information that you may share.

Best regards,
Jakub

[matthew.freeth]

hi folks,

We're seeing the same issue using HP equipment (0000's of devices). In particular -> https://www.displaylink.org/forum/showpost.php?p=89237&postcount=19

Has anyone had any 'luck' with this?

- Drivers/firmware are all up-to-date, using latest DisplayLink (9.4.x)
- Issue occurs on multiple devices, so not a faulty unit
- Issue comes in 'waves' (nothing ... then several times)

I see the event ID errors as others do.

Issue is "worse" when using a Logitech BRIO camera (again, we have many of these - all are affected, and the firmware is up-to-date) during conf calls (Teams for example).

Seems to be when the docking station is 'pushed' that something fails, and it crashes/reboots.

[JakubDabrowski]

Hello Matthew,

Thank you for informing us about it.

May you please gather the log files by following the third link in my signature? We would like to analyze them as we are lacking enough information from our users and for now we were not able to reproduce the issue in our office.

Thank you for your further feedback!

Best regards,
Jakub

[matthew.freeth]

Thanks Jakub, I've emailed you the details separately (thanks for the quick response to my email! :)

We can easily reproduce the issue our-side. Let me know if you need help?

-Matt

[tannum99]

Hello tannum99,

May you please provide me with more details on this issue that you are experiencing on the Targus dock?

As I believe it has been working without issues for some 3 months? Did you change anything in the configuration? Or maybe you have run some updates?

Please follow the 3rd link in my signature and gather log files from the Targus dock.

Thank you for any additional information that you may share.

Best regards,
Jakub

Obviously YOU ARE NOT READING MY PREVIOUS POST. See my most recent post (08-06-2020, 04:56 AM). I am using the workaround as described :
Remove monitors from the dock. Connect monitors to HDMI and D-Sub ports on the laptop
ZERO CRASHES !!!
So the dock is now a glorified USB hub, with sound.

Update. I have tried driver version 9.4 M0. Still same issue

Multiple people have updated log files. You have plenty to work with. I am not going to upload any further log files.

Displaylink. Please get serious with this long running issue.

Dock Manufacturers. Please release new drivers for your products

[JakubDabrowski]

Hello,

We currently have one person engaged with us to understand their issue we don't have in-house reproduction of. The error you are seeing is by design of Windows to report errors via telemetry, so Microsoft can locate issues in their ecosystem and request vendors to look into them if they exceed their threshold. This error is generic conclusion.
The different driver versions issued since this thread started have resolved a number of cases, users confirmed to us. We are keen to address what is left, but without data or reproduction, we will not know if we are making a difference to your case.

You can choose not to provide information of your last case, and in that case, we can only give a generic advice without any idea if it is relevant to you.
That generic advice is to try and disable USB3 link power management as follows:

Disable U1/U2

Please disable USB LPM by following the steps from the link below:
https://www.tenforums.com/tutorials/108194-add-usb-3-link-power-management-power-options-windows.html (https://www.tenforums.com/tutorials/108194-add-usb-3-link-power-management-power-options-windows.html)

When the option is visible, please set it to off.
Do not remove it however, the option has to be visible and only set to disable.

Let me know if the issue persists.

Alternatively, if you want your particular case to be looked into, we need your particular details. Here is how to give us these details:


Download the Windows DisplayLink Support Tool
Run the tool as administrator.
Ensure the DisplayLink adapter is connected to your PC.
Click on the "Advanced Options".
Check the "On" radio button under "Advanced DisplayLink Logging".
Exit the tool
Disconnect and reconnect the docking station
Use the computer normally until the issue takes place. When it happens do not disconnect/reconnect anything, run the tool as administrator again and click on "Gather Support Information" to collect the system information that DisplayLink requires.
The system information may take up to a few minutes to gather. You will be prompted once it is complete.
Run again the tool and choose "Turn Off" button under "Advanced DisplayLink Logging" and close the tool. This will ensure the logs don’t keep growing unnecessarily.
Please share the file with us. The zip file of information will be saved on your Windows desktop in a folder called “DisplayLink Support Files”.


Thank you for your time and further feedback.

Kind regards,
Jakub

[msing539]

DisplayLink 10.0 M0 | 23 Sep 2020 (Issue also present in 9.4 M0 and 9.3 M2)
Windows 10 Pro x64 1909
Gigabyte Aero 15 X9 i9 8950HK 32GB
Plugable UD-6950H USB 3.0 Dual 4K Dock
Connected to the dock are (2) MSI MAG341CQ monitors at 1440 60Hz and Ethernet (Nothing else)
Connected via USB C 5 Gbps but happens even when connected to 3.1 Gen 2 Type A on either side of the laptop
Removed/reinstalled Host Controller, all USBs, DisplayLink Cleaner, etc.
Changed all HID/USBs to not power save, disabled Selective Suspend, turned USB 3 Link Power Management Off


Like many people, my dock also disconnects with an offline due to a user-mode driver crash in Event Viewer. When this happens, all external monitors black out and it attempts to reconnect 5 times before failing. Happens when screen sharing on Zoom, Skype, MS Teams--all of them. Also happens when multiple videos are playing at once on both external screens simultaneously.

I've noticed this also happens when the power draw on the dock is higher than supported--like if I attempt to charge a device through it (which is not supported by the dock). But if I plug a battery bank to charge, my SpeedTest will drop from 475 Mbps to 150 Mbps before the monitors black out and the driver crashes.

Could there be an issue with the DisplayLink driver unable to handle too much data/bandwidth at once?

[scugulu]

Hello,
I work for a company in Switzerland, we mostly use computers from HP (HP X360 models) with HP Docking station (HP Universal Docking G1 and HP Universal Docking G2).

A few weeks ago we started having this problem, like the docking was disconnected and reconnect again on the computer, after a screen Freeze & screen flickering, on the Event viewer there is allways this error :

The device HP USB-C Universal Docking Station (location 0039.0000.0000.001.002.000.000.000.000) is offline due to a user-mode driver crash. Windows will attempt to restart the device 5 more times. Please contact the device manufacturer for more information about this problem.

It can happen a few times per hour and it's very annoying.

We have 3 Windows 10 Build for the moment :

Windows build 1607 => No problem for the moment (DL Version : 9.3.3015.0).
Windows build 1803 => No problem for the moment (DL Version : 9.3.3015.0).
Windows build 1909 => The problem is present when we use the HP USB-C/A Universal Docking G2 with this laptop model HP Elitebook X360 1030 G2 and with 2 screens plug on the DisplayPort of the docking (DL Version : 9.3.3324.0 and 10.0.82.0)

As you requested before, there are the logs files from your tool, i also found out this problem can be produced by the Intel Video Driver, so i am trying an older version to see if the problem is present.

If some one as a solution it would be great, i am available for more information if needed.

Thank you in advance and have a nice day

[msing539]

Hello, I experienced this on a Pluggable dock and Gigabyte machine. Across the Internet, people seem to have the exact same issue with different machines, docks, and different versions of DisplayLink. This made me think that it was related to the 1909 version and DisplayLink drivers.

In my case, it seems to be when the data or power pull on the dock is too high. Like if I'm trying to push multiple videos or full-screen Zoom sharing. You could try lowering the refresh rate on the monitors connected to your dock.

Ultimately, I replaced the dock with the Anker PowerExpand 13 in 1 USB-C that does not require drivers and have not had an issue since.

[JakubDabrowski]

Hello scugulu,

Thank you for your detailed description of your issue.

We have started to analyze the issue already but I would like to ask you for a few things.

Firstly, would it be possible to contact us directly on our email address: technical_enquiries@displaylink.com ? Thanks to it we will be able to correspond faster and together analyze this case.

Secondly did you try disabling U1/U2 ? If not, you may find the guide to do it in my previous post in this thread.

Lastly, if possible, please disable ASPM by following this guide (https://support.displaylink.com/knowledgebase/articles/544228-how-to-fix-your-displaylink-product-from-repeatedl#11).

With the above information please contact me on a previously mentioned email address.

Thank you for your time and actions.

Kind regards,
Jakub

[scugulu]

Hello,
Quick update after your message, I already tried to disable the U1/U2 setting, and nothing as changed.

With my HP USB-C/A Universal Docking G2 there is a small adapter to convert USB-C to A and with this one the problem doesn't come, the only problem i have with that is the laptop doesn't charge anymore and i need 1 additional adapter.

I am also testing it with HDMI connector (on USB-C with a Dell Screen) and it didn't crash until now, so it looks like it's related to the USB-C port and maybe related to the Displayport ?

Regards

[taplattner]

My Targus docking station was working fine for a few years... but then my corporation pushed out a new version of Windows 10. Since then, I've had the same issues as everyone else in this thread. I'm not sure which version I was on before, but current version is 1809.

[JakubDabrowski]

Hello taplattner,

Thank you for contacting us here on the forum.

May you please gather log files by following the third link in my signature?

Please send the logs with your issue description on our email address: technical_enquiries@displaylink.com

Thank you for your time and actions.

Kind regards,
Jakub

[Jackal314]

Just purchased QGeeM DL6902 Universal USB Docking Station. Installed/re-installed latest Windows 10 drivers from the DisplayLink website, adjusted various USB power settings, yada yada yada. No Joy. Whenever window is moved to 2nd monitor, a Critical Error Event ID 10111 shows up in the Windows 10 System Log .. retries 5 times and kicks the device out of the config.

The device QGeeM-USB3.0 Ultra Docking station (location 0000.0014.0000.013.003.000.000.000.000) is offline due to a user-mode device crash. Windows will no longer attempt to restart this device because the maximum restart limit has been reached. Disconnecting the device and reconnecting it, or disabling it and re-enabling it from the device manager, will reset this limit and allow the device to be accessed again. Please contact the device manufacturer for more information about this problem.

Sent detailed support logs via Zip file.

Any further suggestions to try?

[scugulu]

Hello,
Finally, I was able to solve this problem on our laptops.

With the latest Bios version of the HP Elitebook x360 1030 G2 they added a new option :
Enable High Resolution mode when connected to a USB-C DP alt mode dock
By default, this option is enabled, i disabled it on the computer With the problem and did a Full Reset of the laptop (Hold power button for 20 seconds), after that the problem didn't come until now. It seems to be solved.

I also tried to enable it on another laptop who didn't have this problem before and I started to have these issues also on it, after I did the same manipulation (disable the option + reset the laptop) the problem didn't come.

I Hope it's simply that but for the moment it looks like.

Have a nice day

[AlbanRampon]

Hello,
Finally, I was able to solve this problem on our laptops.

With the latest Bios version of the HP Elitebook x360 1030 G2 they added a new option :
Enable High Resolution mode when connected to a USB-C DP alt mode dock
By default, this option is enabled, i disabled it on the computer With the problem and did a Full Reset of the laptop (Hold power button for 20 seconds), after that the problem didn't come until now. It seems to be solved.

I also tried to enable it on another laptop who didn't have this problem before and I started to have these issues also on it, after I did the same manipulation (disable the option + reset the laptop) the problem didn't come.

I Hope it's simply that but for the moment it looks like.

Have a nice day
That option forces the dock USB features to USB2 so you should have much better performance generally speaking as well.
Regards, Alban

[gas.fusion]

What's the status on this issue? Can you post any updates? I just bought a $300 dock for XPS 15 9550 which is essentially a brick because DisplayLink drivers crash quite literally every 5 minutes. None of the workarounds listed in this thread seem to do anything and the lack of urgency is really baffling considering that this issue has been around for over a year now.

[JakubDabrowski]

Dear users,

I would like to inform you that we have released a new driver version 10.1 alpha which addresses the issues of User-mode Driver Crash.

Here is the link: https://www.displaylink.com/downloads/file?d=325

Please verify it and in case of any issues contact our support here on the forum or on our email: technical-enquiries@synaptics.com

Thank you for your feedback and testing!

Kind regards,
Jakub

[pcmasterrace]

Dear users,

I would like to inform you that we have released a new driver version 10.1 alpha which addresses the issues of User-mode Driver Crash.

Here is the link: https://www.displaylink.com/downloads/file?d=325

Please verify it and in case of any issues contact our support here on the forum or on our email: technical-enquiries@synaptics.com

Thank you for your feedback and testing!

Kind regards,
Jakub

Just tried the 10.1 M0 driver and the issue is only partially resolved, using a Dell Latitude 7420 and an hp universal dock I no longer get the user-mode driver crash but the attached monitors now flash and cause the laptop to hang during each change of state.

Seems to be the same issue but without the user-mode driver crash happening/being listed in event viewer, can't seem to find any issues appearing in event viewer whilst this is going on.

[PeteLatham]

Just tried the 10.1 M0 driver and the issue is only partially resolved, using a Dell Latitude 7420 and an hp universal dock I no longer get the user-mode driver crash but the attached monitors now flash and cause the laptop to hang during each change of state.

Seems to be the same issue but without the user-mode driver crash happening/being listed in event viewer, can't seem to find any issues appearing in event viewer whilst this is going on.

Using the V10 driver I was seeing the same as @pcmasterrace - I was still getting the resets but nothing being logged.

That was, until yesterday afternoon when I had the crash of the device and 10110 and 10111 errors logged in the event viewer.

HP Spectre x360 and Plugable UD-ULTC4K dock.

[JakubDabrowski]

Dear users,

In order to help each of you separately and analyze the issue to the best of our skills I would like to ask you to elaborate on your issue and contact us by email: technical-enquiries@synaptics.com

Thanks to it we will be able to focus on your issues and verify if they are connected to the previous issue with driver crashes.

If possible, please follow 3rd link in my signature and gather log files for us. Based on them we will be able to provide you with an issue analysis.

Kind regards,
Jakub