RDP Tools not working anymore since Windows 10 Upgrade to 1903 and connected to D6000

[wditte]

Good evening,

today I upgraded my windows 10 to 1903. Since then it is no longer possible to use third party RDP Tools like mRemoteNG or ASG Remote Desktop. Upon connecting I receive the black screen and by the time the Remote Desktop would load the application crashes.

While disconnecting the USB Docking Station - I am able to Use those programs just fine.

I also updated to the latest display link Version 9.1 M2 but the problem remains. Any suggestions? Thank you!

[wditte]

Name der fehlerhaften Anwendung: ASGRD.exe, Version: 12.0.6279.1, Zeitstempel: 0x5c86fc1a
Name des fehlerhaften Moduls: KERNELBASE.dll, Version: 10.0.18362.145, Zeitstempel: 0xf5733ace
Ausnahmecode: 0xe06d7363
Fehleroffset: 0x001133d2
ID des fehlerhaften Prozesses: 0x496c
Startzeit der fehlerhaften Anwendung: 0x01d52ce6d1aea79f
Pfad der fehlerhaften Anwendung: C:\Program Files (x86)\ASG-Remote Desktop 2019\ASGRD.exe
Pfad des fehlerhaften Moduls: C:\WINDOWS\System32\KERNELBASE.dll
Berichtskennung: 90200a98-18bd-4a31-a0d3-faec4bf148bf
Vollständiger Name des fehlerhaften Pakets:
Anwendungs-ID, die relativ zum fehlerhaften Paket ist:

Anwendung: ASGRD.exe
Frameworkversion: v4.0.30319
Beschreibung: Der Prozess wurde aufgrund einer unbehandelten Ausnahme beendet.
Ausnahmeinformationen: Ausnahmecode e06d7363, Ausnahmeadresse 758933D2

[AlbanRampon]

Hello,

There has been changes in the RDP implementation with Windows 10 v1903 compared to previous versions of the OS.
What about the inbox client? Does it work successfully?

I'll have to create a bug report for this to be investigated. Direct links to the tools which breaks would be useful. Would you have them on hand?

Kind regards,
Alban
Ref 30271: 3rd party RDP tools crash after upgrade to 19H1 when docked

[wditte]

https://mremoteng.org/

https://www.asg.com/en/Products/IT-Systems-Management/Applications-Management/ASG-Remote-Desktop.aspx

Inbox client? The Windows MSTSC.exe has no problems.

[AlbanRampon]

Good to know, thanks.
Have you opened a support case with them yet?
If the Windows native utility works and not these, this *might* be because of the changes in the RDP layers. I've opened something internally, but I doubt this will be a change for DisplayLink to make.
Kind regards,
Alban

[wditte]

They will investigate as well. Interesting thing is, that those Tools do work when the USB Docking Station is not connected.

[AlbanRampon]

Hello,

Would you have a ticket number so I can reach out to them and they have context?

The information that the underlying RDP implementation has changed to the same as DisplayLink interface, it used to work before that change was done, you only changed the OS, and that the Microsoft tool works makes me doubt it's a change we did...

Kind regards,
Alban

[AlbanRampon]

I found a thread on their Github:
https://github.com/mRemoteNG/mRemoteNG/issues/1343

[wditte]

Sorry, I don't have a ticket. I mainly use ASG Remote Desktop and they don't believe its an issue of their software.

I found out that when I connect one monitor via HDMI directly to my notebook third party RDP Tools do work only on that monitor.

[AlbanRampon]

Hello,

Can you try and user setup your utility to use "Power saving" graphics adapter to workaround the problem? The app has to be added to in the "Graphics settings" panel and the app has to be restarted.
We managed to reproduce the issue, and it looks resolved in a more recent Windows build.

Regards,
Alban

[wditte]

Hi there,

had a hard time trying to understand your sentence. But I guess you meant that:

I used NVidia control panel to change the 3D Settings for the program ASG Remote Desktop to use integrated graphics.

Now it seems to start. Will continue testing.

Thank you!

[wditte]

so far it seems to be working. Thank you.

[AlbanRampon]

Thank you, wditte,

We have validated an OS fix for something else that impacts this.
We will be asking for the change to be released in the Windows Insiders as soon as possible.

Getting the fix serviced in Windows 10 v1903 is already in progress with the other reason with the help of computer manufacturers. I don't see this current use case on its own being accepted as enough to justify a backport.

Kind regards,
Alban

[AlbanRampon]

Hello,

The OS fix has been rolled out to Windows 10 Insiders build 18932.
Would you or anyone else be able to feed back on the status for your application(s)?

Kind regards,
Alban

[wditte]

Hello Alban,

thank you for your response. I am afraid I haven't installed Insiders Built to Test it.

[AlbanRampon]

Hello,
All githubs entries are now closed at ASG.
Fixed by Windows 10, 2019-08 cumulative update KB4512941 and newer.
Kind regards,
Alban