3 Monitor Issue - MacBook Pro 13' 2019 | V. 10.15.3

[mgl66224]

Good afternoon DisplayLink Forms,

I am having difficulties using three monitors with my 13' 2019 MacBook Pro running Catalina 10.15.3.

Using the DisplayLink macOS App PREVIEW - Beta (0.5), I am able to run two monitors via HDMI, however the monitor via display port is not being detected.

I have enabled display link manager screen recording.

The dock I am using is from Tobenone: https://www.amazon.com/gp/product/B07MPC7PC9/ref=ppx_yo_dt_b_asin_title_o00_s00?ie=UTF8&psc=1

If any admins or users can advise a fix it would be greatly appreciated.


Thanks,

Matt

[KatarzynaCzaja]

Hello Matt,

Please follow instructions from the link below and collect more information as it will be easier for us to diagnose the problem:
https://support.displaylink.com/knowledgebase/articles/755301-how-to-report-macos-issues-to-displaylink

Thank you,
Katarzyna

[mgl66224]

@KatarzynaKowalczyk just sent the support the an email with the zip files.

Thanks!