badhaircut
06-27-2020, 11:35 AM
I have installed the ubuntu driver software for display link adapter and followed the instructions at:
https://support.displaylink.com/knowledgebase/articles/684649-how-to-install-displaylink-software-on-legacy-ubun
However, Whenever I connect my usb 3.0 to dvi/vga adapter - ubuntu does not recognise a screen is attached.
I am using the following adapter:
https://www.kensington.com/p/products/device-docking-connectivity-products/video-cables-adapters/usb-3.0-multi-display-adapter/
The adapter does appear when using the lsusb yields the result:
Bus 001 Device 006: ID 17e9:430f DisplayLink
So I know that it has recognised the displaylink on the USB bus.
I have also run the DL support Tool found at:
https://support.displaylink.com/knowledgebase/articles/757047-how-can-i-report-ubuntu-issues-to-displaylink
And have attached all of the files (excluding the cpuinfo and meminfo files) for anyone that can help me.
I have been trying for weeks to get this working and it's really frustrating - hopefully someone can help me out here, I just want to be able to use another monitor via my usb3.0 port and purchased this Kensington adapter to do so - but alas it's not working.
If anyone can give me some advice or help I would be grateful!
I am using ubuntu 18.4.4 for reference.
I can provide more info if needed!
https://support.displaylink.com/knowledgebase/articles/684649-how-to-install-displaylink-software-on-legacy-ubun
However, Whenever I connect my usb 3.0 to dvi/vga adapter - ubuntu does not recognise a screen is attached.
I am using the following adapter:
https://www.kensington.com/p/products/device-docking-connectivity-products/video-cables-adapters/usb-3.0-multi-display-adapter/
The adapter does appear when using the lsusb yields the result:
Bus 001 Device 006: ID 17e9:430f DisplayLink
So I know that it has recognised the displaylink on the USB bus.
I have also run the DL support Tool found at:
https://support.displaylink.com/knowledgebase/articles/757047-how-can-i-report-ubuntu-issues-to-displaylink
And have attached all of the files (excluding the cpuinfo and meminfo files) for anyone that can help me.
I have been trying for weeks to get this working and it's really frustrating - hopefully someone can help me out here, I just want to be able to use another monitor via my usb3.0 port and purchased this Kensington adapter to do so - but alas it's not working.
If anyone can give me some advice or help I would be grateful!
I am using ubuntu 18.4.4 for reference.
I can provide more info if needed!