Device manager doesn't show displaylink device

[rupeshshah]

I have windows 10 on a Dell laptop. When I installed this driver, it doesn't show displaylink device in device manager. The small displaylink icon shows in the bottom right corner (the time display). How do I fix it.

[KatarzynaCzaja]

Hello,

Thank yo for reaching out to us!

What DisplayLink device o you own?

Please check the guide below for basic troubleshooting steps:
https://support.displaylink.com/knowledgebase/articles/544834-my-displaylink-device-does-not-work-at-all-or-i-g

Thank you,
Katarzyna

[rupeshshah]

Thanks, I will go through the steps and update in a day or so.

My device is. https://www.kensington.com/p/products/device-docking-connectivity-products/laptop-docks-usb-accessories/sd3500v-5gbps-usb-3.0-dual-2k-docking-station-hdmidvi-ivga-windows/?r=1

Rupesh

[rupeshshah]

I tried the suggested steps but still no luck. I tried on 2 different computers.

[KatarzynaCzaja]

Hello,

If the problem persists and the device is not detected on two different computers even after following the steps in the article I provided you with. That points to hardware problems therefore I would suggest reaching out to the manufacturer of the docking station for further support.

Best regards,
Katarzyna