LENOVO ThinkCentre i9 issues with Portable AOC monitor

[RobDeGreek]

Hi,
I am trying to find out a solution to the problem below.

I have a LENOVO ThinkCentre i9-9900T Intel Core, 32GB RAM with WIN10 pro v.1909.
with a Radeon RX560 Graphic Card.

I am trying to use an AOC portable USB 3.0 monitor I1659FWUX

The monitor is working on Windows but when using Adobe programs (Photoshop, Premiere) I receive a "Loadlibrary failed with error 87: The parameter is incorrect" error message and "Premiere Pro could not find any capable video play modules. Please update your video display drivers and start again."

Strangely, when I am doing the exact connection on a Desktop it works just fine.

I talked to Lenovo and Adobe about this and they say it's a drivers issue.

I tried all past and the latest (beta) DisplayLink drivers but I still getting the same errors.

So, long story short, AOC portable monitor with USB 3 to a Lenovo ThinkCentre works, but NOT when trying to use programs that needs to verify the graphic card capabilities of the system.

Any solution/ idea would be really appreciated !!!

Thank you all

[KatarzynaCzaja]

Hello,

Thank you for reaching out.

Is your laptop monitor set as primary?

If no, can you test if everything is working as expected if the laptop monitor is set as a primary one?

Also if you start programs with the dock disconnected and then connect it as they open, is everything working correctly?

Best regards,
Katarzyna