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demiseitrofv
07-22-2020, 10:06 PM
Whenever using the docking station w/o monitors connected - works great and w/o issue.

Whenever monitors are connected (two lcd monitors via dvi-to-vga adapter and hdmi-to-dvi adapter) the computer below has constant issues. The Windows Driver Foundation runs constantly @ 25% to 35% of CPU usage. After a few hours of use the displaylink drivers begin to crash (event viewer recorded this as the issue) and my usb devices / monitors disconnect/reconnect repeatedly.

OS Name: Microsoft Windows 10 Pro
OS Version: 10.0.19041 N/A Build 19041
Laptop: DELL Latitude 5590
CPU: Intel i5-8350U
Product: https://www.sabrent.com/product/DS-RICA/usb-3-0-universal-docking-station-stand-tablets-laptops/

Windows Updates are installed as they become available.

DisplayLink Drivers Tested and w/ issue as describe occurring w/ monitors connected.

v8.2.1952.0
v8.5.3739.0
v9.3.3347.0

demiseitrofv
07-23-2020, 03:12 AM
Steps completed this evening:
1. Used DisplayLink Installation Cleaner w/ docking station/hub unplugged; rebooted.
2. Used*Windows DisplayLink Support Tool for logging setup; rebooted.
3. Completed install of latest Windows Drivers for DisplayLink 9.3.3324.0
4. Connected docking station/hub back to laptop via supplied USB 3.0 cable w/ monitors.
5. Used laptop as normally would; within 10 minutes issue occurred (system freezing, monitors blinking*in/out, usb devices disconnecting/reconnecting).*
6. Completed steps for collecting support tool information (.zip); attached to email sent to support.

Attached here as well in the hopes this helps troubleshoot the issue.

3971

KatarzynaCzaja
07-24-2020, 07:12 AM
User reached out to us directly - we will continue support privately.

petarAt
11-28-2024, 01:22 PM
Hello , i have the same issue, can you please tell me how it was resolved?