MacBook Pro 13 M1 - no display working with v1.3

[Bluesuede]

Hi,

I have a Dell D6000 dock and have plugged in a Dell U2718Q monitor via Display port, and a new MacBook Pro 13 M1 connected to the dock. The monitor is not detected at all and does not function. I installed the latest v1.3 DisplayLink Software. I am on Big Sur v 11.2.3.

I'm not sure why I can't get a working display at all? Any assistance would be greatly appreciated. Thanks.

[KatarzynaCzaja]

Hello,

Thank you for reaching out!

To diagnose the problem we will need more information from the computer itself.
Please follow the steps in the following link to gather logfiles: https://support.displaylink.com/knowledgebase/articles/755301-how-to-report-macos-issues-to-displaylink

You can post them here later on or email them to technical-enquiries@synaptics.com.

Best regards,
Katarzyna

[touringthomas]

Big Sur 11.2.3
Macbook Pro 16" 2019

Screens are completely black and not responding. This is common everytime there is a mac update. I was forced to update due to another piece of software.

Can displaylink please resolve this issue as fast as possible?

Thanks