Asus Zenscreen MB16ACV

[gmm]

I having an issue connecting my surface pro 5th generation to asus zenscreen MB16ACV via USB-A port. I have downloaded the most recent DisplayLink driver, and the zenscreen initial worked for maybe 10 sec before reverting back to connecting and disconnecting.

I have read through "How to fix your DisplayLink product from repeatedly disconnecting and reconnecting, or freezing" without much luck in fixing the issue.

Any help will be greatly appreciated.

[JakubDabrowski]

Hello gmm,

Thank you for posting on our forum.

Could you please follow the 3rd link in my signature to gather log files? I would need them for a proper analysis.

You can either post them here or send them directly to our email address: technical-enquiries@synaptics.com

Kind regards,
Jakub