DisplayLinkUserAgent not responding

[maccamania]

Hi, I use a MacBook Pro 14 2021 (Ventura) with Dell D6000 and 3 monitors. Sometimes, when I wake up the computer, only the HDMI monitor works and in System Monitor I have the DisplayLinkUserAgent in red, with "not responding" message. So I force quit the user agent and then restart the DisplayLink Manager, and the other 2 monitors start working too.

This issue occurs since last 2-3 releases of DisplayLink drivers. I have the last release installed.

Thank you!

[DanielSznicer]

Hi, I use a MacBook Pro 14 2021 (Ventura) with Dell D6000 and 3 monitors. Sometimes, when I wake up the computer, only the HDMI monitor works and in System Monitor I have the DisplayLinkUserAgent in red, with "not responding" message. So I force quit the user agent and then restart the DisplayLink Manager, and the other 2 monitors start working too.

This issue occurs since last 2-3 releases of DisplayLink drivers. I have the last release installed.

Thank you!

Hello

Can you please share more details I will need logfiles to check the feedback from the driver. For instructions on how to gather the logfiles please navigate to the following article How to report macOS issues to DisplayLink (https://support.displaylink.com/knowledgebase/articles/755301-how-to-report-macos-issues-to-displaylink)


And aslo for speedy support please send an email with the logfiles and detailed problem description to: technical-enquiries@synaptics.com

[maccamania]

Hello

Can you please share more details I will need logfiles to check the feedback from the driver. For instructions on how to gather the logfiles please navigate to the following article How to report macOS issues to DisplayLink (https://support.displaylink.com/knowledgebase/articles/755301-how-to-report-macos-issues-to-displaylink)


And aslo for speedy support please send an email with the logfiles and detailed problem description to: technical-enquiries@synaptics.com

Thanks a lot for your answer. I've just installed the DisplayLink Information app and selected the level of logs to Verbose. When the issue will occurs again, I will send you the report.

[maccamania]

Hello

Can you please share more details I will need logfiles to check the feedback from the driver. For instructions on how to gather the logfiles please navigate to the following article How to report macOS issues to DisplayLink (https://support.displaylink.com/knowledgebase/articles/755301-how-to-report-macos-issues-to-displaylink)


And aslo for speedy support please send an email with the logfiles and detailed problem description to: technical-enquiries@synaptics.com

Logs sent, please let me know if I can help you in other ways. Thanks.

[nikkorejz]

Logs sent, please let me know if I can help you in other ways. Thanks.

Hi, I have same problem. I use macbook pro 13 M1 (MacOS 12.3) with Samsung C49RG90SSI (PBP disabled, connected via display port). My dock: Targus 180 (DOCK180USZ). When laptop sleeping in clamshell mode, after mouseclick monitor wasn't woke up. I need open laptop, and restart display link manager, because it not responding

https://ibb.co/9t8xgB9

[davidjk]

Is there any update on this? I experience this problem regularly with my M1 MBP. I have to force quit DisplayLinkUserAgent from Activity Monitor and then relaunch DisplayLink Manager to get it working again.