Unable To Complete Initial Setup

[heychrischin]

Hello!

I have a Lention 5K.

I have installed DisplayLink Manager, have given the app permission to record the screen in System Settings>Privacy & Security>Screen Recording.

The device appears in System Information.

The device is on and getting power.

When I click on the DisplayLink app in the menu bar, there is a warning on the bottom that says "Please allow your DisplayLink device to connect to this Mac. After connecting accessory to this Mac via USB, a system prompt will appear. Please click "Allow" to ensure the device is working properly.

I did not see any prompt appear.

Any ideas?

[DanielSznicer]

Hello!

I have a Lention 5K.

I have installed DisplayLink Manager, have given the app permission to record the screen in System Settings>Privacy & Security>Screen Recording.

The device appears in System Information.

The device is on and getting power.

When I click on the DisplayLink app in the menu bar, there is a warning on the bottom that says "Please allow your DisplayLink device to connect to this Mac. After connecting accessory to this Mac via USB, a system prompt will appear. Please click "Allow" to ensure the device is working properly.

I did not see any prompt appear.

Any ideas?
Hello,

Can you please share more details I will need logfiles to check the feedback from the driver. For instructions on how to gather the logfiles please navigate to the following article How to report macOS issues to DisplayLink (https://support.displaylink.com/knowledgebase/articles/755301-how-to-report-macos-issues-to-displaylink)


And aslo for speedy support please send an email with the logfiles and detailed problem description to: technical-enquiries@synaptics.com[/QUOTE]

[heychrischin]

You got it, will email the log files as soon as I get home from my trip (Monday).

Thank you for your response, much appreciated!

[DblDuck]

Hello,

Can you please share more details I will need logfiles to check the feedback from the driver. For instructions on how to gather the logfiles please navigate to the following article How to report macOS issues to DisplayLink (https://support.displaylink.com/knowledgebase/articles/755301-how-to-report-macos-issues-to-displaylink)


And aslo for speedy support please send an email with the logfiles and detailed problem description to: technical-enquiries@synaptics.com[/QUOTE]

I am having this exact same problem. I am guessing based on same error. Was a solution found? Thanks for any info.