Belkin Dual Display USB-C Dock Issue

[rocketskill]

Hi,

I'm an IT administrator of a company and we've got an annoying issue with our displaylink installation.

Context :
All of our users are using macbook pro (m1,m2 ...), belkin docking station (Dual Display USB-C Dock) and 2 samsung display (LF24T450FQRXEN or LS24E65UPL).

DisplayLink Manager is deployed on all macbooks with recent release.

Problem :
When disconnecting the usb-c cable, the next connection will not detect the 2 displays.
We are forced to disconnect and reconnect the usb-c cable one more time to make it work.
For simplicity, the dock works half the time.

A lot of my co workers get this problem (myself include). Did you know this issue and have you got an idea on how we can fix it ?

[rboerner]

Hi,

I'm an IT administrator of a company and we've got an annoying issue with our displaylink installation.

Context :
All of our users are using macbook pro (m1,m2 ...), belkin docking station (Dual Display USB-C Dock) and 2 samsung display (LF24T450FQRXEN or LS24E65UPL).

DisplayLink Manager is deployed on all macbooks with recent release.

Problem :
When disconnecting the usb-c cable, the next connection will not detect the 2 displays.
We are forced to disconnect and reconnect the usb-c cable one more time to make it work.
For simplicity, the dock works half the time.

A lot of my co workers get this problem (myself include). Did you know this issue and have you got an idea on how we can fix it ?

If you have not already done so, I would suggest reporting the issue to DisplayLink by following the steps outlined here --> https://support.displaylink.com/knowledgebase/articles/755301-how-to-report-macos-issues-to-displaylink

[rocketskill]

HI,
Thank you for the tip. I'm gonna open a case.