PDA

View Full Version : Monitor not reconnecting on macOS Ventura 13.4

wendelly
06-15-2023, 01:54 PM
Using StarTech DK30C2DPEP dock at home and at work. At home, with HP Z27 4K monitor, monitor connects and works fine initially. When MacBook Pro sleeps, upon wake the monitor does not connect. I have to power off and then power on the dock before reconnection occurs. In the office, this does not occur. On version 1.8.1 DisplayLink.

Any clues on troubleshooting steps?
rboerner
06-16-2023, 11:02 AM
Using StarTech DK30C2DPEP dock at home and at work. At home, with HP Z27 4K monitor, monitor connects and works fine initially. When MacBook Pro sleeps, upon wake the monitor does not connect. I have to power off and then power on the dock before reconnection occurs. In the office, this does not occur. On version 1.8.1 DisplayLink.

Any clues on troubleshooting steps?

If you have not done so already, based on your description I would suggest following this procedure --> https://support.displaylink.com/knowledgebase/articles/755301-how-to-report-macos-issues-to-displaylink in order to report the issue to DisplayLink directly.