AoC e1649Fwu not recognized by DL Manager

[jcasler]

Mac mini M2 MacOS 13.5
DisplayManager Link 1.9

Device lights up and show normal landscape screen can use fine
In DisplayLink Manager on the "Display Rotation & Toggle" link it says "No DisplayLink device detected.

I would like to rotate this display to Portrait

It the System Report the USB Device citation says:

Product ID: 0x4107
Vendor ID: 0x17e9 (DisplayLink (UK) Ltd.)
Version: 1.18
Speed: Up to 480 Mb/s
Manufacturer: DisplayLink

but the manager won't give me rotation access.

Any suggestions?

[DanielSznicer]

Mac mini M2 MacOS 13.5
DisplayManager Link 1.9

Device lights up and show normal landscape screen can use fine
In DisplayLink Manager on the "Display Rotation & Toggle" link it says "No DisplayLink device detected.

I would like to rotate this display to Portrait

It the System Report the USB Device citation says:

Product ID: 0x4107
Vendor ID: 0x17e9 (DisplayLink (UK) Ltd.)
Version: 1.18
Speed: Up to 480 Mb/s
Manufacturer: DisplayLink

but the manager won't give me rotation access.

Any suggestions?


Hello,
Can you please share more details I will need logfiles to check the feedback from the driver. For instructions on how to gather the logfiles please navigate to the following article How to report macOS issues to DisplayLink
(https://support.displaylink.com/knowledgebase/articles/755301-how-to-report-macos-issues-to-displaylink)

And aslo for speedy support please send an email with the logfiles and detailed problem description to: technical-enquiries@synaptics.com

[jcasler]

I installed the Information tool set to debug, plugged in the display (which works), brought up the DisplayLink Manager UI and the ran the tool while it was on screen. Resulting log attached.