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View Full Version : Displaylink 4k box stopped working

rasman
10-12-2023, 07:53 PM
I'm on a Mac Mini M1, have been using above successfully for close to a year. All of a sudden it's no longer working at all.

Tried different HDMI cables, plugging into different usb ports, downloading new drivers, NOTHING is working-- and it does have power.

Any suggestions???
rboerner
10-13-2023, 11:03 AM
I'm on a Mac Mini M1, have been using above successfully for close to a year. All of a sudden it's no longer working at all.

Tried different HDMI cables, plugging into different usb ports, downloading new drivers, NOTHING is working-- and it does have power.

Any suggestions???

I would recommend that you first contact the original manufacturer of your DisplayLink-based docking station for assistance.

If the original manufacturer is unable to assist, then I would suggest reporting to the issue to DisplayLink directly by following the process outlined here --> https://support.displaylink.com/knowledgebase/articles/755301-how-to-report-macos-issues-to-displaylink
rasman
10-17-2023, 01:07 AM
I would recommend that you first contact the original manufacturer of your DisplayLink-based docking station for assistance.

If the original manufacturer is unable to assist, then I would suggest reporting to the issue to DisplayLink directly by following the process outlined here --> https://support.displaylink.com/knowledgebase/articles/755301-how-to-report-macos-issues-to-displaylink

Thanks, already sent log to support but crickets for days now...
KatarzynaCzaja
10-27-2023, 07:39 AM
Thanks, already sent log to support but crickets for days now...

It looks like our response did not reach you, we have re-sent the last message. Please check your inbox.
Thank you.
JTO
10-30-2023, 11:01 PM
Was there ever any resolution to this as I am on the same device with the same issue and tried all the same to fix?
KatarzynaCzaja
10-31-2023, 07:41 AM
Was there ever any resolution to this as I am on the same device with the same issue and tried all the same to fix?

What is the DisplayLink-powered device you are working with exactly?
JTO
10-31-2023, 05:00 PM
What is the DisplayLink-powered device you are working with exactly?

Cable Matters USB to HDMI 4k Adapter connected to a M1 Mac mini running OS Sonoma. I've reinstalled the current DisplayLink Manager 1.10, and was previously using 1.9 with the same issue.
Just all of a sudden stopped working as mentioned by OP...about 1 or 2 weeks ago.