DisplayLink Manager randomly quitting. M1 Air. Sonoma 14.0 .10.0 Alpha 2 (116)

[zimmbo]

I have a Wavlink USB3 hub running a 3rd monitor on my M1 Air.

It's been rock solid even through the Sonoma update, but something last week caused the monitor to start to disconnect periodically. Seemingly randomly - sometimes I can go hours, sometimes it's every couple minutes.

When the monitor disconnects, I notice the DisplayLink Manager is not running.
Restarting the Manager reconnects the monitor.

Any thoughts?

Thx!

[hewhit]

Same behavior with a Dell D6000 dock and Macbook Pro M1

[Bah434x]

Roll back to a stable version. Im using 1.9.0 with Sonoma no issues

[hewhit]

Roll back to a stable version. Im using 1.9.0 with Sonoma no issues

With 1.9.0 and Sonoma, problems here.

[Bah434x]

Strange I had the D6000 dock before I changed to the Alogic one didn't have any issues with either..

Has to be a setup issue..

I did have an issue once, as I need a long USB-C host cable as my MacBook is on another desk I struggled to find a reliable one over 3 meters once I got a good cable had no issues since.

Also power can be an issue sometimes, not enough power to Dock equals disconnects

My setup is MacBook Air M2 15" Sonoma 14.1 DL 1.90 via one host cable

Alogic Dock
3 Dell U2723 4K Displays 3X Displayport
Logitech Wireless Keyboard/Mouse
Logitech Webcam & Headset
Monitor Light Bar
Rode Mic

All usb devices are running from the hubs in the monitors supplied by the dock.

Also have a 14" MacBook Pro M1 Max using same setup no issues

[zimmbo]

Thanks for the recommendation above to roll back to 1.9, that seems to have resolved it for me.

[KatarzynaCzaja]

Hello,

If you are having issues with DisplayLink Manager crashing, please make sure that you update to the final release of DisplayLink Manager 1.10 available here (https://www.synaptics.com/products/displaylink-graphics/downloads/macos-connectivity-1.10?filetype=exe).
If the issue continues, please contact our support team directly. You can send an email to technical-enquiries@synaptics.com or submit a ticket via the DisplayLink Manager app - the support tab.

Please also make sure to gather logfiles which will give us feedback from the driver. The instructions are located in the last (4th) link in my signature.

[regexyl]

I've upgraded DisplayLink Manager from 1.10.0 to 1.10.1 as I was having the same problem of it crashing (or randomly quitting) every few minutes / every few hours.

I've installed 1.9.0 and so far it's been working fine! It's only been 5 hours but I'll report here if the crash problem continues.

P.s. let me know if anyone likes some log files of the crash. I'm happy with my v1.9.0 and totally forgot to record log files for the crashes on v1.10. I'd be happy to help submit a report.

[MacOSuser]

A larger thread about crashing here

https://www.displaylink.org/forum/showthread.php?t=69122