Macbook Air M1 / Anker Dock / Not recognized

[gerygg]

Hi,
I'm trying to connect 2 monitors through HDMI to an Anker 575 (A8392) Dock which has a DisplayPort to my Macbook via USB-C .

This is the message I'm getting:

"Please allow your DisplayLink device to connect to this mac"
After connecting accessory to this mac via USB, a system promt will appear. Please click "Allow" to ensure the device is working properly.

Is my dock not compatible or am I doing something wrong? It didn't work in Ventura nor in Sonoma.

Thanks!

[rboerner]

Hi,
I'm trying to connect 2 monitors through HDMI to an Anker 575 (A8392) Dock which has a DisplayPort to my Macbook via USB-C .

This is the message I'm getting:

"Please allow your DisplayLink device to connect to this mac"
After connecting accessory to this mac via USB, a system promt will appear. Please click "Allow" to ensure the device is working properly.

Is my dock not compatible or am I doing something wrong? It didn't work in Ventura nor in Sonoma.

Thanks!

According to the information provided by Anker for your docking station --> https://www.anker.com/products/a8392 the docking station does NOT have DisplayLink technology inside of it.

As a result, DisplayLink will not be able to assist you.

[gerygg]

Hi, thanks for your answer!

Sorry for my ignorance, but having a Display Port doesn't neccessarily means it has Display Link aswell? I'm a bit confused here.

Thanksd!

[rboerner]

Hi, thanks for your answer!

Sorry for my ignorance, but having a Display Port doesn't neccessarily means it has Display Link aswell? I'm a bit confused here.

Thanksd!

DisplayPort is a video output protocol (more information here --> https://en.wikipedia.org/wiki/DisplayPort and here --> https://www.displayport.org/)

DisplayLink is a USB video technology that uses a combination of DisplayLink specific hardware within the product and a software component on the host system in order to provide video output via a USB data connection.

Although the names sound similar, they are very different technologies.

If you would like to find a product based on DisplayLink technology, DisplayLink maintains a fairly comprehensive list here --> https://www.synaptics.com/products/displaylink-graphics/displaylink-products

[PhiDelt1789@gmail.com]

I've used the same display link support for years now and all of a sudden I get a different message. It says please allow displaylink to connect to the mac, but i never get a pop up asking permission?