DisplayLink Manager 1.10 is closing/crashing

[billfanning603]

Hi all,

I am using a Mac with OS Sonoma 14.2.1 and DL Manager 1.10.0 Build 117 and for some reason the system is now not connecting when I turn on or dock my Mac. I end up plugging and unplugging my system over and over, and restarting DL over and over and sometimes it clicks, and sometimes it does not.

So the question is - what changed? Is the OS or the new DL version causing this?

and for fun...

How the heck do I resolve this issue????? :eek:

[NNV]

Same issue is happening to me. Just stopped working yesterday. Same OS and DisplayLink Manager version as you.

[anupsahu]

Same issue for me too. It has stopped working completely. It is unable to detect my monitor

[cpl]

Same here ... Do we have any solution to get an old version of the driver ?

[rboerner]

If you are encountering unexpected behavior while using a product based on DisplayLink technology and the manufacturer of the original product has not been able to assist you, then the issue can be reported to DisplayLink directly by following the process outlined here --> https://support.displaylink.com/knowledgebase/articles/755301-how-to-report-macos-issues-to-displaylink

[anupsahu]

Done send details. Hoping for a quick resolution. I am sure there are more people like us

[userf32]

Hello, the same happens to me. The app is randomly shut down, every 15-30 minutes.
I think I updated macOs to Sonoma 14.3 recently.
Macbook Air m1.

[candelasmax]

Also happening to me...

[anupsahu]

Official message from support after following up

Unfortunately, this is a problem already known to us, we are currently working on its repair around the middle of the month we plan to release a new version of the driver in which the problem will be already fixed.

Have to wait till a new version is released

[MeeBi]

Official message from support after following up



Have to wait till a new version is released

Hi All,

It is even worse, my MacBook (14,2, model early 2017) worked fine (Sonoma 14.2.1, OCLP 1.3.0) but since day before yesterday does no longer work with DisplayLink on the 2 Thunderbolt / USB-C ports on the LEFT side of the machice (used for the Brydge USB-C dock). Only the ports on the RIGHT hand side of the Macbook work with DisplayLink.

Note; charging and external connected SDD both work on the ports on the LEFT handsome, only DisplayLink dropped support. After an automatic shutdown after 10-15 minutes, while using the MacBook with 2 external screen through the DisplayLink software and Dell-6000 docking bay.

[Paintless]

This happens to me as well. MacBook Air M2 with Sonoma 14.3 and DL 1.10.0 Build 117. What can I do?

[itssr]

I'm now a little glad that mine is just a terrible lag.

Macbook Air M2 Sonoma 14.3 with DL 1.10.0 build 117

Guess we have to wait for the new version... pity it's taking so long...

[mixresults]

My 3rd monitor stopped working recently, and I did do a Sonoma update but worked for at least a week but it was buggy. It is the monitor using the HDMI-only port. Really hope this gets sorted soon.

[zubyh]

My 3rd monitor stopped working recently, and I did do a Sonoma update but worked for at least a week but it was buggy. It is the monitor using the HDMI-only port. Really hope this gets sorted soon.

Exactly the same happened for me, only the HDMI monitor stopped, other two displayport ones work

[christian@hunewald.de]

Just installed Mac OS 14.3.1. After installation Displaylink not working anymore. I uninstalled displayling and installed it again - does not work. please help.

[christian@hunewald.de]

Hi, what I just tried, and it worked, not sure if this is sustainable:

- deactivated screen recording in system privacy settings
- activated scrreen recording
- turned off my displaylink device (startech)
- restart
- waited until displaylink software running
- turned on displaylink device startech
after a few seconds additional screens appeared

[itssr]

I'm now a little glad that mine is just a terrible lag.

Macbook Air M2 Sonoma 14.3 with DL 1.10.0 build 117

Guess we have to wait for the new version... pity it's taking so long...


Seems after updating to Sonoma 14.3.1, this has made the scrolling much smoother than before when the lag was quite bad.

Not 100%, but better.

Good luck to those with issues. Can't say I have these on my WavLink Ultra.... good luck

[NNV]

Did y'all try backing down to 1.9 DisplayLink? It was what the Pluggable support team recommended to me.

It's still not working 100% stable like it used to before Sonoma 14.2.1 but for now I am not going to upgrade Sonoma.

[housecathank]

Yes - The older DL v1.9 is working for me, for now. thx

[purpledinosaur]

Sonoma 14.3.1
DisplayLink Manager 1.10.0

My screens are super laggy. So frustrating to work right now. Hope the update comes out soon.

[NebojsaCekic]

Same Here, Sonoma 14.3.1. M3 Max, DisplayLink Manager v.1.10.0 (Build 117). Hope to see update sooner rather than later. Was working fine, now I have to plug it/restart the device (i-tec) several times in order to get it to work. Not sure what makes it "click", though.

[housecathank]

Yes - The older DL v1.9 is working for me, for now. thx

Well, that did not last long. Took the night off and this morning does not function. Black screens again. DLManager is not recognizing external monitors and I cannot allow coz the system prompt does not appear. Rats!

[sschwall1@yahoo.com]

Have two external screens. At first only one was showing, today none. I also use a windows machine on same setup and that works fine, only the MacBook does not work at all. Was fine until yesterday. Any suggestions what to do?

[NebojsaCekic]

Same Here, Sonoma 14.3.1. M3 Max, DisplayLink Manager v.1.10.0 (Build 117). Hope to see update sooner rather than later. Was working fine, now I have to plug it/restart the device (i-tec) several times in order to get it to work. Not sure what makes it "click", though.
As for OSX systems, this could be workaround, until we get new driver. It seems that turning on "prevent automatic sleeping on power adapter when the display off" prevents further waking issues, once connected with the station. Problem that remains is connecting to it, which is a hit & miss at this point.

[johnc64]

Similar experience with the following setup:

iMac (M1)
2 LG UltraFine Monitors
Belkin TB3 Dock Pro
StarTech USBC to DP1.2 Cable & Adapter
macOS Sonoma 14.2.1
DisplayLink 1.11 (also tried 1.10 & 1.9)


Symptoms:

First monitor through Thunderbolt works fine
Second (DP1) monitor detected by system settings
Second monitor shows only black screen
Can move mouse to black screen - just can't see it

[NebojsaCekic]

As for OSX systems, this could be workaround, until we get new driver. It seems that turning on "prevent automatic sleeping on power adapter when the display off" prevents further waking issues, once connected with the station. Problem that remains is connecting to it, which is a hit & miss at this point.

Nope, reverted to completely disconnecting all monitors, devices after a while.

[sschwall1@yahoo.com]

From DisplayLink tech support:

1 - Download DisplayLink Installation Cleaner for macOS.
https://synaptics.com/products/displaylink-graphics/downloads/macOS-installation-cleaner

2 - Run End-User Cleaner tool.

3 - Select actions to be performed by the End-User Cleaner tool. All actions are enabled by default to fully clean the workstation. The actions are described further in this paragraph.

4 - Click "Clean" button.

5 - A system prompt will appear, requesting the user to provide password. Please provide the password.

6 - End-User Cleaner tool will proceed with the cleaning. This may take up to few minutes.

7 - Depending on selected options a restart can be or be not needed. If it is not required, the tool can be closed by clicking "OK" button. I restart is required, tool displays the "Restart" button instead. To complete the cleaning process, please click the "Restart" button to reboot the system.

8 - Install again the driver -
https://www.synaptics.com/products/displaylink-graphics/downloads/macos

Relaunch DisplayLink from Applications folder

For me, problem solved.

[johnc64]

From DisplayLink tech support:

1 - Download DisplayLink Installation Cleaner for macOS.
https://synaptics.com/products/displaylink-graphics/downloads/macOS-installation-cleaner

....

For me, problem solved.

Thank you! This got me back up and running.

One small tweak required for me. I have two external displays for an M1 iMac. I had to swap the connections between the two and then swap them back. I have no idea what this reset, but it worked. Otherwise, I still had a back screen on the DisplayLink adapter screen even though it was recognized.

When I did the connection swap, the DL connected monitor would power on what looked like a backlight, but not show the desktop until the second monitor (TB) was connected and showed the desktop. Then the DL monitor would flicker and display the desktop. When I swapped the cables back to the "correct" configuration, the same thing happened, but now back to "normal".

[SITGAJ]

Just encountered this problem today, using Dell D6000 docking station. The monitors are on but my Mac is not recognizing them or even connecting to power. I've tried uninstalling and reinstalling DisplayLink, rebooting my machine, flipping the USB-C and using each port. I saw that they are working on a new release aimed for mid-February, but it's still not out yet.

[SITGAJ]

Gave this a try but didn't work for me unfortunately.

[aAtila]

I have the same issue as well, tried everything mentioned in the thread nothing helped. Any word from the creators? Or we just wait and hope that they address it in the next release.. quite frustrating..

[AlbanRampon]

Hello,
A few reasons for the app closing unexpectedly and repeatedly have been found.
These are planned to be fixed in the release 1.10.1 expected around 7th March.

This thread is mixing issues and even products without our technology, making it unmanageable.
I've split into a couple of threads from posts in this. However, it would be helpful to have one thread per problem, and have the real full name of the products you are using.
Even better is, along with the description of the problem, to provide the file generate by the support tool as it gives details on the status of what is connected (https://support.displaylink.com/knowledgebase/articles/755301)

Regards,
Alban

[klarkooi]

Hello,
A few reasons for the app closing unexpectedly and repeatedly have been found.
These are planned to be fixed in the release 1.10.1 expected around 7th March.

This thread is mixing issues and even products without our technology, making it unmanageable.
I've split into a couple of threads from posts in this. However, it would be helpful to have one thread per problem, and have the real full name of the products you are using.
Even better is, along with the description of the problem, to provide the file generate by the support tool as it gives details on the status of what is connected (https://support.displaylink.com/knowledgebase/articles/755301)

Regards,
Alban

Hope it will also fix performance and crashes issue especially connected more than 1 external display. I have to disconnect one display and run the DLM before plugin another once is running. So far the older version 1.8.1 appears to be the most stable beside suffering >1 display crash.

[noestoyronco]

I have been struggling with this horrible app for weeks, constantly losing signal and having to open the lid of the Macbook, reopen this terrible app over and over again throughout the day and today it suddenly stopped working completely, now I can't close the lid because It doesn't send a signal to my monitors.

I have already uninstalled and reinstalled DisplayLinkManager, I also tried with a previous version (1.9) but it is absurd that since October 2023 there has not been an update when the OS is constantly updated.

In short, it has only been getting worse, support made me install another application to send the data and they could only tell me to wait for an update.

Sadly UGREEN hurts its reputation by using such basic software.

[therojam]

[QUOTE=AlbanRampon;96561]Hello,
A few reasons for the app closing unexpectedly and repeatedly have been found.
These are planned to be fixed in the release 1.10.1 expected around 7th March.
QUOTE]

today is the march 7th there.

And the version is not found at the download page.

[Puffin859]

Hello,

These are planned to be fixed in the release 1.10.1 expected around 7th March.


how long we should wait?

[AlbanRampon]

Hello,
The update was posted in the download section and all email subscribers were notified
https://www.synaptics.com/products/displaylink-graphics/downloads/macos
Regards,
Alban

[daveed007]

This update did not solve the issue for me. Happy to post logs if it will help with troubleshooting.

Setup:
M2 Pro Macbook Pro
OWC USB-C Dual HDMI 4K Display Adapter
LG 27UK850

[noestoyronco]

I'm already thinking about selling this crap.

[davss]

After a long sleep when I wake up my MacBook Air M1 2020 it gets unusably slow, jerky mouse and DL icon top right corner gets a spinning wheel when hover the mouse cursor over it - unable to get into the DL's options anymore.

https://share.icloud.com/photos/048QDgFU7xf5vr7tPwh3RkRDg

Absolutely no changes to configuration or software on my Mac and only upgraded the DL. It's happened already more than once and last time after 10-15 minutes the crashed DL managed to restart itself somehow and everything started to work fine after that so it's 100% DL's fault - some memory leak etc.

EDIT 22/03/204 - I wasn't able to wake my MBA at all yesterday morning and had to hard reboot it by holding the power button on.

MacBook Air M1 2020
macOS 14.3.1 (23D60)
DL drivers 1.10.1 (build 93)

[aaronr]

Hello,
The update was posted in the download section and all email subscribers were notified
https://www.synaptics.com/products/displaylink-graphics/downloads/macos
Regards,
Alban


The update did not fix the problem. App still crashes regularly.
I can supply logs if needed.

Also I signed up for email notifications and never got one!

[Georges]

The update did not fix the problem. App still crashes regularly.
I can supply logs if needed.

Also I signed up for email notifications and never got one!

Same problem here with the last update.... It is REALLY ennoying ! :mad:

[random2352]

As others have noted, the problem of random crashes of the app persists even with the new update. The app closes, and I must unplug from the dock, launch the app, and plug back in again. Please urgently fix this.

[DanielSznicer]

The update did not fix the problem. App still crashes regularly.
I can supply logs if needed.

Also I signed up for email notifications and never got one!



Hello,

Can you please share more details I will need logfiles to check the feedback from the driver. For instructions on how to gather the logfiles please navigate to the following article How to report macOS issues to DisplayLink (https://support.displaylink.com/knowledgebase/articles/755301-how-to-report-macos-issues-to-displaylink)


And aslo for speedy support please send an email with the logfiles and detailed problem description to: technical-enquiries@synaptics.com

[Jemand]

I didn't have any crashes of the app but everything was super laggy. I now went back to 1.8.1 and it works with Sonoma just fine and has no big issues.

[baberle]

I didn't have any crashes of the app but everything was super laggy. I now went back to 1.8.1 and it works with Sonoma just fine and has no big issues.

@Jemand are you using the most up to date Sonoma on a mac with a M1 chip?

I tried reverting back to 1.8.1 and it still starts rapidly jumping back and forth from recognizing other displays to not recognizing them.

I'm on Sonoma 14.4.1.

Please let me know if anyone finds a solution to this!

[Jemand]

@Jemand are you using the most up to date Sonoma on a mac with a M1 chip?

I tried reverting back to 1.8.1 and it still starts rapidly jumping back and forth from recognizing other displays to not recognizing them.

I'm on Sonoma 14.4.1.

Please let me know if anyone finds a solution to this!

I am still on Sonoma 14.4. With my Mac Air M1 no problems with 3 displays (2 through displaylink)

[Bicoid]

I'm having the same problems of my Displaylink-managed monitor going black after 1-2 minutes. I've done the full removals and reinstalls as suggested by support and sent in my logs. Nothing to do but wait, but it's definitely broken.

[mongomoon]

I can confirm even with the latest upgrade to v1.10.1 that DisplayLink continues to randomly crash and my monitor (ASUS MB169B+) just freezes on the last image it was showing. This is really annoying. I really hope you all find a fix for this soon!

OS: Sonoma 14.4.1 (INTEL)

[DanielSznicer]

I can confirm even with the latest upgrade to v1.10.1 that DisplayLink continues to randomly crash and my monitor (ASUS MB169B+) just freezes on the last image it was showing. This is really annoying. I really hope you all find a fix for this soon!

OS: Sonoma 14.4.1 (INTEL)

Hello,
We are aware that despite releasing 1.10.1 there are still some cases, where the user can observe instabilities of the application. We are investigating this problem with the highest priority

[aaronr]

Hello,
We are aware that despite releasing 1.10.1 there are still some cases, where the user can observe instabilities of the application. We are investigating this problem with the highest priority

Any updates on this? It crashes 10+ times a day at least!

Is there any other 3rd party software that anyone found that works? Would love for this to stop happening.

[Georges]

Still crashing... please help us !

[plasticine]

I haven't updated recently the macOS, still on 14.4.1 since it came out and on DisplayLink 1.10.1 but today started crashing without reason, Happened already multiple times.

[plasticine]

Hello,
We are aware that despite releasing 1.10.1 there are still some cases, where the user can observe instabilities of the application. We are investigating this problem with the highest priority

Any updates?

[jarmstrong]

Crashing for me as well. Seems to be better than 1.10.0, but still not fixed.

[MacOSuser]

Display Link Manager 1.10.1 Build 93
MacOS Sonoma V 14.0
MacBook Pro 13" M1 2020 8gb
Dell Universal Dock D6000 Running 3 external Monitors plus open claim shell.

Crashes randomly through out the day.
Roughly 5-20 times per 9 hour work day. :mad:

Current work around, I keep display link shortcut on my bar and just relaunch it when it crashes. :p



Reading in the other thread that it stops working in the next up date has me worried.
I very much rely on the external monitors. Really do not want to spend another $500-$1000 on another dock/software just to move away from display link. :confused:

Suddenly not working on MacOS after an update has always been a primary concern with this setup.

[MacOSuser]

Seen tech support post this in another thread about crashing.

Orignal Post
https://www.displaylink.org/forum/showpost.php?p=96793&postcount=56


If you are having issues with DisplayLink Manager crashing, please make sure that you update to the final release of DisplayLink Manager 1.10 available here.
If the issue continues, please contact our support team directly. You can send an email to technical-enquiries@synaptics.com or submit a ticket via the DisplayLink Manager app - the support tab.

Please also make sure to gather logfiles which will give us feedback from the driver. The instructions are located in the last (4th) link in my signature.
__________________
Katarzyna Czaja
DisplayLink

Check DisplayLink powered products here.

Basic troubleshooting FAQs:
Where to download the latest Windows drivers
How to clean up a corrupted installation
How to report Windows issues to DisplayLink for a speedy resolution
How to report macOS issues to DisplayLink for a speedy resolution


The link for the final release they posted pointed to the PC version.
MacOS is here https://www.synaptics.com/products/displaylink-graphics/downloads/macos

[donmontalvo]

Hello,
A few reasons for the app closing unexpectedly and repeatedly have been found.
These are planned to be fixed in the release 1.10.1 expected around 7th March.

This thread is mixing issues and even products without our technology, making it unmanageable.
I've split into a couple of threads from posts in this. However, it would be helpful to have one thread per problem, and have the real full name of the products you are using.
Even better is, along with the description of the problem, to provide the file generate by the support tool as it gives details on the status of what is connected (https://support.displaylink.com/knowledgebase/articles/755301)

Regards,
Alban

FWIW, the update to 1.10.1 fixed the crashing issues we were seeing.

We reported an issue where monitors need to be unplugged/plugged in after a reboot, but we found that updating the dock firmware fixed that issue.

The only issue we have now is the flat/signed PKG provided by DisplayLink has a few lines in it's embedded postinstall script that uses bad syntax. I provided the correct syntax for those lines, and we hope to see 1.10.2 with the fix. :) Until we do, we had to commit the cardinal sin...we expanded their PKG, fixed the postinstall script, and saved it again...it is a sin because the PKG is now signed using OUR developer signing certificate.

Please fix your postinstall script (https://www.displaylink.org/forum/showthread.php?t=69195)

[donmontalvo]

Display Link Manager 1.10.1 Build 93
MacOS Sonoma V 14.0
MacBook Pro 13" M1 2020 8gb
Dell Universal Dock D6000 Running 3 external Monitors plus open claim shell.

Crashes randomly through out the day.
Roughly 5-20 times per 9 hour work day. :mad:

Current work around, I keep display link shortcut on my bar and just relaunch it when it crashes. :p



Reading in the other thread that it stops working in the next up date has me worried.


I very much rely on the external monitors. Really do not want to spend another $500-$1000 on another dock/software just to move away from display link. :confused:

Suddenly not working on MacOS after an update has always been a primary concern with this setup.

Make sure your Dell D6000 "version" is up to date, a couple weeks ago Dell's update tool brought ours from 31.54 to 35.65. Fixed the problem.

Download link for the Dell D6000 updater (https://www.dell.com/support/home/en-ca/drivers/driversdetails?driverid=jw5xm)

[aaronr]

Bumping this post again.
No response from DL admins or anything? This is obviously a widespread issue, so I'd hope we get some kind of response here.

[OSiRS]

I downgraded to Display Link Manager 1.9.0 and it is working well now.
Mac mini M1 2020, with Studio Display and two LG monitors.

[MacOSuser]

I downgraded to Display Link Manager 1.9.0 and it is working well now.
Mac mini M1 2020, with Studio Display and two LG monitors.

What Mac OS version are you using?

[juato4]

I had this problem too, with 1.10.1 i am with 2 docks D6000.

After wake from sleep, windowserver crashes... i tryied downgrade to 1.9 and seems to be working now. hope no more problems.

[OSiRS]

What Mac OS version are you using?

Sorry for the late reply. I am using Sonoma 14.4.1

[cdeneen]

I also had this issue.

14.4.1, dual HDMI, 1440p or 1080p didn't matter but might have occurred more on 1440p, Macbook Pro M3

What I did was use the dock for one monitor via HDMI and connect the other directly to my Macbook Pro M3. I thought it might have been overwhelming the connection or dock streaming two monitors over Displaylink.

[quandomai]

Same problem on my MacBook AIR M1 with Sonoma 14.5 and latest version of Display Link Manager.

App keeps crashing randomly.

You'll find a sample log file attached.

AF