Repeated Segmentation Faults

[pkillo]

Hi,

I'm running DisplayLink Manager 1.10.0 build 117 which I believe is the latest release at the time of this posting. Over the last week or so DisplayLink Manager has started crashing constantly. I'm not sure exactly when it started so I can't identify if there was an update to MacOS that might have revealed this issue.

Below in brief, and attached in full, please find the error dump from the system console. Sorry for the zip file, your site doesn't allow uploads of large enough txt files to contain the error messages.

FWIW, I'm using a Plugable display extender model USBC-6950PDZ. Please let me know if there's a stable build I can try instead.

Thanks!


-------------------------------------
Translated Report (Full Report Below)
-------------------------------------

Process: DisplayLinkUserAgent [59897]
Path: /Applications/DisplayLink Manager.app/Contents/MacOS/DisplayLinkUserAgent
Identifier: com.displaylink.DisplayLinkUserAgent
Version: 1.10.0 (117)
Code Type: ARM-64 (Native)
Parent Process: launchd [1]
User ID: 501

Date/Time: 2024-02-15 12:11:39.3694 -0800
OS Version: macOS 14.2.1 (23C71)
Report Version: 12
Anonymous UUID: 799ECFA2-2852-20E1-BF1F-6E26178E8877

Sleep/Wake UUID: 5F6D0B20-4558-4C86-ADB7-A22ED6BC3BA0

Time Awake Since Boot: 1100000 seconds
Time Since Wake: 559 seconds

System Integrity Protection: enabled

Crashed Thread: 24 Dispatch queue: com.apple.NSXPCConnection.m-user.com.apple.replayd

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000
Exception Codes: 0x0000000000000001, 0x0000000000000000

Termination Reason: Namespace SIGNAL, Code 11 Segmentation fault: 11
Terminating Process: exc handler [59897]

VM Region Info: 0 is not in any region. Bytes before following region: 4300619776
REGION TYPE START - END [ VSIZE] PRT/MAX SHRMOD REGION DETAIL
UNUSED SPACE AT START
--->
__TEXT 100564000-1009f8000 [ 4688K] r-x/r-x SM=COW ...LinkUserAgent

...

[rboerner]

Hi,

I'm running DisplayLink Manager 1.10.0 build 117 which I believe is the latest release at the time of this posting. Over the last week or so DisplayLink Manager has started crashing constantly. I'm not sure exactly when it started so I can't identify if there was an update to MacOS that might have revealed this issue.

Below in brief, and attached in full, please find the error dump from the system console. Sorry for the zip file, your site doesn't allow uploads of large enough txt files to contain the error messages.

FWIW, I'm using a Plugable display extender model USBC-6950PDZ. Please let me know if there's a stable build I can try instead.

Thanks!



According to Plugable --> https://plugable.com/pages/displaylink the latest version of DisplayLink Manager they recommend for their products is version 1.9.

If you have not already done so, I would suggest installing 1.9 in order to see if that changes the behavior.

For your reference, a good way to start with a 'clean slate' before installing 1.9 would be to use the new macOS End-User Cleaner tool --> https://support.displaylink.com/knowledgebase/articles/2012213-end-user-cleaner-tool-for-macos

If reverting to 1.9 is not an option, I would suggest reporting the issue with 1.10 directly to DisplayLink by following the process outlined here --> https://support.displaylink.com/knowledgebase/articles/755301-how-to-report-macos-issues-to-displaylink