External display blinks on and off

[kvanderstel]

Intermittently, but every day my display link attached external monitor blinks off and on.

MacOS = 14.4.1
Display link device = GWC USB-C dual HDMI
External display = Samsung SyncMaster 245bw
DisplayLink Manager = ver 1.10.1

I contacted display link and they had me download and run DisplayLink Information ver 1.8.0 and capture the results, it has the Reset Screen Layout option which I did. All this followed by a system reboot. After all this, is seemed ok... for a while.

But the problem persists. Any thoughts?

[DanielSznicer]

Intermittently, but every day my display link attached external monitor blinks off and on.

MacOS = 14.4.1
Display link device = GWC USB-C dual HDMI
External display = Samsung SyncMaster 245bw
DisplayLink Manager = ver 1.10.1

I contacted display link and they had me download and run DisplayLink Information ver 1.8.0 and capture the results, it has the Reset Screen Layout option which I did. All this followed by a system reboot. After all this, is seemed ok... for a while.

But the problem persists. Any thoughts?

Hello,

Can you please share more details I will need logfiles to check the feedback from the driver. For instructions on how to gather the logfiles please navigate to the following article How to report macOS issues to DisplayLink (https://support.displaylink.com/knowledgebase/articles/755301-how-to-report-macos-issues-to-displaylink)


And aslo for speedy support please send an email with the logfiles and detailed problem description to: technical-enquiries@synaptics.com

[DanielSznicer]

Intermittently, but every day my display link attached external monitor blinks off and on.

MacOS = 14.4.1
Display link device = GWC USB-C dual HDMI
External display = Samsung SyncMaster 245bw
DisplayLink Manager = ver 1.10.1

I contacted display link and they had me download and run DisplayLink Information ver 1.8.0 and capture the results, it has the Reset Screen Layout option which I did. All this followed by a system reboot. After all this, is seemed ok... for a while.

But the problem persists. Any thoughts?

Hello,

Can you please share more details I will need logfiles to check the feedback from the driver. For instructions on how to gather the logfiles please navigate to the following article How to report macOS issues to DisplayLink (https://support.displaylink.com/knowledgebase/articles/755301-how-to-report-macos-issues-to-displaylink)


And aslo for speedy support please send an email with the logfiles and detailed problem description to: technical-enquiries@synaptics.com