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View Full Version : Cannot Install on Hard Drive - Mac Error

MIManzano
08-12-2024, 02:48 PM
When I try to install the Display Link app, Mac spits out an error stating to select a disk where to install Display Link, but the HD has an error that it cannot install. See attachment.
Previously I had the app installed but it started acting up, so I decided to unInstall and reInstall, and that's when this error starting coming up.

(I Just tried installing a different app and it worked just fine. I am also able to run all other apps - this is the only app that is causing this)
rboerner
08-13-2024, 11:08 AM
When I try to install the Display Link app, Mac spits out an error stating to select a disk where to install Display Link, but the HD has an error that it cannot install. See attachment.
Previously I had the app installed but it started acting up, so I decided to unInstall and reInstall, and that's when this error starting coming up.

(I Just tried installing a different app and it worked just fine. I am also able to run all other apps - this is the only app that is causing this)

I would suggest reviewing this information --> https://kb.plugable.com/question/1807081 to see if that helps.

If after doing so you are still unable to install the DisplayLink Manager Application, I would suggest using the DisplayLink End-User Cleaner application --> https://support.displaylink.com/knowledgebase/articles/2012213-end-user-cleaner-tool-for-macos and then attempting the installation again.

If after doing so you are still unable to install the DisplayLink Manager Application, then I would suggest contacting DisplayLink directly for assistance by following the procedure outlined here --> https://support.displaylink.com/knowledgebase/articles/755301-how-to-report-macos-issues-to-displaylink
MIManzano
08-13-2024, 02:39 PM
I tried both options as suggested but with no success. I just submitted an email to Support with the log files. Thank you!
MIManzano
08-13-2024, 04:10 PM
Just an FYI in case someone else has this issue. I ran the install from this link instead and it worked.
https://www.synaptics.com/products/displaylink-graphics/downloads/macos-connectivity-1.10.2?filetype=exe