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Nev
08-14-2024, 07:24 AM
Hi, I've downloaded the Display link app and followed the instructions on this site, as well the ones for my displaylink dock. Screen recording and notifications are enabled and as far as I can tell everything is up to date.

My Mac doesn't appear to detect anything, there are no error messages and my screens just stay blank. I have tried reboot my Mac & my dock but still nothing happens.

Any help would be greatly appreciated. Thank you :)

This is the Display link dock I am using Selcore & S-Global Universal Docking Station (https://www.amazon.co.uk/dp/B0BXS8SXCC?ref=ppx_yo2ov_dt_b_product_details&th=1)

rboerner
08-14-2024, 11:02 AM
Hi, I've downloaded the Display link app and followed the instructions on this site, as well the ones for my displaylink dock. Screen recording and notifications are enabled and as far as I can tell everything is up to date.

My Mac doesn't appear to detect anything, there are no error messages and my screens just stay blank. I have tried reboot my Mac & my dock but still nothing happens.

Any help would be greatly appreciated. Thank you :)

This is the Display link dock I am using Selcore & S-Global Universal Docking Station (https://www.amazon.co.uk/dp/B0BXS8SXCC?ref=ppx_yo2ov_dt_b_product_details&th=1)

1. Check to ensure that you are connecting the USB-C cable to the 'Host' port on the back of the dock. If the cable is connected elsewhere, the dock won't work

2. If step #1 doesn't help, contact the manufacturer of the docking station ('Selore&S-Global') for assistance.

3. If the manufacturer of the docking station is unable to help, then follow this procedure --> https://support.displaylink.com/knowledgebase/articles/755301-how-to-report-macos-issues-to-displaylink in order to contact DisplayLink directly.

Nev
08-14-2024, 12:15 PM
Thanks fixed, you're a legend! Thank you :D

rboerner
08-15-2024, 10:51 AM
Thanks fixed, you're a legend! Thank you :D

Can you please share what specifically fixed the issue? It may help others moving forward...