PDA

View Full Version : Monitor is sleeping while connected


kybernetik42
09-05-2024, 04:49 AM
Hi
HP ProBook 445 14 inch G10 Notebook PC
Processor AMD Ryzen 5 7530U with Radeon Graphics, 2000 Mhz, 6 Core(s), 12 Logical Processor(s)
Win10 Version 10.0.19045 Build 19045
Newest DisplayLinkDriver installed: Driver Version 11.5.5551.0
USB-C dock G5

Monitors connected to the USB-C dock G5 are going to sleep and it is not possible to wake them up (power recycle)
DisplayLink Manager (Version 3.2.14.0) shows that the monitors connected to the USB-C dock G5 are NOT listed as DisplayLink-Devices!

Interesting: my Linux-PC is working fine with DisplayLink(LinuxMint)

kybernetik42
09-11-2024, 10:48 AM
Now, Display-Link works as expected after new drivers appears at "HP Support Assistent" for video, audio, camera and Bios.
After install DisplayLink is working again (not everything tested yet, but I assume.)

Within Device Manager on my löaptop it is not any entry, which looks like be assigned to DisplayLink, same within running services.

This ticket can be closed now.