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View Full Version : Identical docking stations with different screen setups won't work


displayuser3000
09-11-2024, 12:48 PM
Hi DisplayLink Forum

I have two identical docking stations (one in my office, one at home) of type Lenovo 40AF, both with two screens connected. As the screens are different in each individual setup, somehow my laptop does not recognize the screens at home anymore. Any help on this issue?

I think my laptop thinks its the same docking station and looks for screens that aren't actually there, thats why it says "screen disconnected".

https://www.lenovo.com/ch/de/p/accessories-and-software/docking/docking-usb-docks/40af0135ch?orgRef=https%253A%252F%252Fwww.google.c om%252F&srsltid=AfmBOoqID-4a-O_VAZgFrBFYSC8slAEMY1kCfyfEJtiS1Dozn6ScFh8Z#tech_s pecs

DanielSznicer
10-17-2024, 12:28 PM
Hi DisplayLink Forum

I have two identical docking stations (one in my office, one at home) of type Lenovo 40AF, both with two screens connected. As the screens are different in each individual setup, somehow my laptop does not recognize the screens at home anymore. Any help on this issue?

I think my laptop thinks its the same docking station and looks for screens that aren't actually there, thats why it says "screen disconnected".

https://www.lenovo.com/ch/de/p/accessories-and-software/docking/docking-usb-docks/40af0135ch?orgRef=https%253A%252F%252Fwww.google.c om%252F&srsltid=AfmBOoqID-4a-O_VAZgFrBFYSC8slAEMY1kCfyfEJtiS1Dozn6ScFh8Z#tech_s pecs

Hello,

Thank you for reaching out!

Please follow the steps in this article: How Can I Report Windows Issues to DisplayLink (https://support.displaylink.com/knowledgebase/articles/533818-how-can-i-report-windows-issues-to-displaylink)
And gather logfiles that will help me better understand the issue. Attach the output file to your next response.
For speedy support you can send them to technical-enquiries@synaptics.com.