Disable Settings Pop Up

[jcasabona]

Hey all. Is anyone else have an issue with DisplayLink Manager's settings modal randomly popping up? See here: https://share.cleanshot.com/W4c900l3

I'm on the latest version of macOS (Sequioa, 15.0), but it was happening on Sonoma as well).

Is there anyway to stop this? It's pretty disruptive as it hijacks my keyboard too.

https://media.cleanshot.cloud/media/19739/feRRjjvAr11R4JUZS3BszHWQD12M5yPjz0p2IPLj.jpeg?Expi res=1727294477&Signature=g49UuqlrGZMFocvFPwaOYFF0YvcpetojL09Ysf~7 Xarg4Gs0F7bJxmi-xKvWE0cThrwi1Oh25Umvm9t6qeS~MZjnXt7j8GSWWbCqjWA-lqyibr67lT27z-zFtwvfkayByClTbeP273c~mnNmbc0JCsXurnabQynR8RDOikTJ z1tsT86G3i8S82HVjvalbJxWypGYnbz8qszaUivmtu3QOdg7Xc bqQGTyB4X2HjwOKKttXOQYWwSOaBlbiDG9ZqH1W9Zf~optx8Bk EVk0AK6~enpByyX8~9wur3BHTcAccrl0-Y9nS5lSenY-7wVo-bXX464109MtROTcH4ox-x7Iag__&Key-Pair-Id=K269JMAT9ZF4GZ

[nw84]

Yes! +1 to this. It is INCREDIBLY irritating as it pulls focus from other apps/typing/presentations. This is happening to me with Mac OS Sonoma 14.7, DisplayLink Manager 1.10.2 build 14, with an Elgato Prompter.

[jatodaro]

Recently got worse for me too. Incredibly annoying. Losing my mind.

[mm_604]

I registered to this forum just to add a +1 to this thread. The DisplayLink Manager menubar pop-up appears constantly, steals focus from whatever you're doing, and is just generally extremely annoying.

The issue seems to be getting progressively worse/more frequent. I'd love to see this get fixed.

M3Pro Macbook Pro, Sonoma 14.6, DisplayLink Manager 1.11.0 (build 28), Elgato Prompter

[dulk]

Yes! +1 to this. It is INCREDIBLY irritating as it pulls focus from other apps/typing/presentations. This is happening to me with Mac OS Sonoma 14.7, DisplayLink Manager 1.10.2 build 14, with an Elgato Prompter.

I found this video, and did exactly as suggested. Check if Two applications are allowed to have access to Screen & System Audio Recording

Please take note, the video suggests to toggle the settings for both Camera Hub (Elgato) and DisplayLink Manager after installing both apps to system settings. Only after this the nagging pop up was gone.

Fix Display Issues with Elgato Prompter: MAC Troubleshooting Tips (Neil Farrimond) (https://youtu.be/N927k0e2sfY)

Mac OS Sonoma 14.6.1 DisplayLink Manager 1.10.2 build 14, with an Elgato Prompter, Camera Hub 1.11.0 (4022)

[nw84]

I found this video, and did exactly as suggested. Check if Two applications are allowed to have access to Screen & System Audio Recording

Please take note, the video suggests to toggle the settings for both Camera Hub (Elgato) and DisplayLink Manager after installing both apps to system settings. Only after this the nagging pop up was gone.

No luck on my side, this has no effect on the popup for me.

A question to everyone here, I'm trying to ascertain a pattern. I've found that updating to DisplayLink 1.11 build 28 makes it less frequent, but still happening. I may be mistaken, but it seems to start happening after the computer has woken from sleep. Please could others confirm?

If I do a fresh reboot, it behaves, but seems to start popping up after a sleep cycle.

[danofsteel]

I've been having this asme problem on an M1 MBP running Sequoia (as well as the previous two version of macOS) since I got an Elgato Prompter (never had DisplayLink installed before).

It seemed to get worse when I installed a Plugable USB-C Dual HDMI adapter, and may be a little better since I disconnect that device.

I've tried every suggestion I could find without success. I even installed DisplayLink's support app and sent them the file it produces. they acknowledged receipt but nothing since.

I don't generally lock my screen, and it makes no difference whether I'm using the computer, the popup appears without any pattern I can detect.

[jcasabona]

It's been 4 months since I posted this — I've also tried reaching out to support who've done nothing, and to Elgato, who blame DisplayLink.

I've resorted to keeping the prompter unplugged while I'm not using it. It's clear to me that neither company care about this software/experience, and that's incredibly disappointing.

[stopthepopup]

Same issue. Currently on Sequoia 15.1.1.

This issue has been going on so long and it completely ruins the Elgato teleprompter experience. I've tried every suggested fix. Nothing works. And there is no recognizable pattern to when the popup appears.

This bug is so disruptive that it's not even worth plugging the prompter in. Hopefully it gets fixed someday, but for now I'm feeling ripped off.

[danofsteel]

For me, the situation has gotten worse since the latest MacOS update. The window pops up in front of everything a lot more often now.

Other than making the mistake of using DisplayLink for the Prompter, I don't think Elgato is to blame for this. The combination of DisplayLink's implementation depending on screen recording, plus Apple's obsession with making it harder and harder to use their products seems to be the primary problem here.

It would be nice if DisplayLink gave some indication that they are working with Apple to resolve this, but right now there does not appear to be any indication that DisplayLink cares at all.

[dbienkowski]

Hi,
This problem has already been raised here (https://www.displaylink.org/forum/showthread.php?t=69251) and is related to the simultaneous use of the Elgato Camera Hub app. We are working together with Elgato to resolve this issue. If you wish you can also submit this problem to Elgato support.