M4 Macbook pro

[Jdbdecibel]

I have a Minisopuru Hub linked with the display link driver to display a third monitor (my new MBP M4 only supports two external monitors) and the third display lags so bad. The mouse drifts and typing lags. Is this an issue with the hub? Is there a new display link driver?

Clay

[DanielSznicer]

I have a Minisopuru Hub linked with the display link driver to display a third monitor (my new MBP M4 only supports two external monitors) and the third display lags so bad. The mouse drifts and typing lags. Is this an issue with the hub? Is there a new display link driver?

Clay

Hello,

Can you please share more details I will need logfiles to check the feedback from the driver. For instructions on how to gather the logfiles please navigate to the following article How to report macOS issues to DisplayLink (https://support.displaylink.com/knowledgebase/articles/755301-how-to-report-macos-issues-to-displaylink)


And aslo for speedy support please send an email with the logfiles and detailed problem description to: technical-enquiries@synaptics.com

[indepthmarketing]

I'm encountering the same issue as well with my new M4 MacBook Pro. I'm using two Plugable UGA-4KDP adapters to connect my MacBook Pro to external monitors. Worked fine on my old Intel Mac, but just switched to a new M4 and am having issues.

My issues are mainly with Chrome and Slack: the display is super-laggy when scrolling and dragging and dropping, and the pointer sometimes skips around. Don't have issues with the primary display with the same pointer, so it's not a mouse issue. For some reason, I don't have a similar issue in Apple Mail.

I'll go ahead and send my details to that same email address listed above.

[rboerner]

I'm encountering the same issue as well with my new M4 MacBook Pro. I'm using two Plugable UGA-4KDP adapters to connect my MacBook Pro to external monitors. Worked fine on my old Intel Mac, but just switched to a new M4 and am having issues.

My issues are mainly with Chrome and Slack: the display is super-laggy when scrolling and dragging and dropping, and the pointer sometimes skips around. Don't have issues with the primary display with the same pointer, so it's not a mouse issue. For some reason, I don't have a similar issue in Apple Mail.

I'll go ahead and send my details to that same email address listed above.

According to the information provided by Plugable for the UGA-4KDP adapters --> https://plugable.com/products/uga-4kdp the adapters support a maximum resolution of 3840x2160 at a 30Hz refresh rate. This is half of the more typical 60Hz.

If you are running your displays at 3480x2160 at 30Hz, it could result in behavior similar to what you describe.

It appears that lower resolutions support a 60Hz refresh rate. If you lower the resolution of the displays connected to the adapters to say, 1920x1080, does that change the behavior?

[indepthmarketing]

It appears that lower resolutions support a 60Hz refresh rate. If you lower the resolution of the displays connected to the adapters to say, 1920x1080, does that change the behavior?

Unfortunately I am already running the displays at 1920x1080 at 60Hz. Haven't come up with a solution yet, bc of the mouse jumping I'm constantly clicking/dragging the wrong places.

[rboerner]

Unfortunately I am already running the displays at 1920x1080 at 60Hz. Haven't come up with a solution yet, bc of the mouse jumping I'm constantly clicking/dragging the wrong places.

Understood. If you have not done so already, I would suggest contacting Plugable directly for assistance --> https://plugable.com/pages/support

[tbutler]

I also am experiencing this same issue of input lag with DisplayLink on the MacBook Pro M4 Pro laptops.

Its most notable when typing for me. I have been able to reproduce this with multiple different DisplayLink docking stations from various vendors, running the DL6950 IC. for me the issue is most consistent when running on 3440x1440 ultrawide monitors regardless of refresh rate.

I have a 2 different triple display docks that both support 2x monitors on DL6950 and 1x on MST through the dock. the monitor connected to the MST port does not experience any input lag, but when you move an application to one of the DL connected monitors, I can see the input lag when typing.

its only with the new M4 Pro laptops, that I am seeing this issue on.

[dbienkowski]

Hi,
I wanted to share with you that we are seeing this problem and are currently working on a solution. Thank you for providing us with valuable tips.

[Jdbdecibel]

I downloaded the file and provided what you need. Kindly let me know if this issue has been resolved.

[dbienkowski]

It looks like the problem we see on our side has been solved. The fix will be in DisplayLink Manager 1.12.0, which will be released soon.

[Jdbdecibel]

Can you kindly provide me with the updated driver or a beta of the update? When is the new driver going to be released?

[dbienkowski]

We are not planning a 1.12.0 Beta release, and the final version of the driver will appear on our website in February/March. We will also keep you informed here on the forum.

[rossm]

Hey peeps,

I'm also experiencing the exact issue. M4 Macbook Pro. 1920x1080-60, WL-UG6902H

Mostly prominant in slack and chrome when typing. Pretty much makes them unusable.

I (and i'm sure others) would really would be appreciated if this could be hotfixed (eg 1.11.1) rather than waiting for the next release (1.12.0). I really feel for people if this was happening on their primary external monitor. Luckily it's on my monitors that are off to the side (but those are the ones most likely to have slack on them).

Cheers.

[Szymon]

Hi rossm,

At this stage there is no difference whether it's going to be delivered in 1.11.1 or 1.12. Hopefully, it will deliver expected improvement ��

Regards,
Szymon

[Jdbdecibel]

This is growing more troublesome. When is the update to be released? Can you provide a patch fix for this since this is an obvious issue? My Display link monitor is not usable at the moment due to the typing and mouse lag.

[rossm]

It's kinda concerning that displaylink are treating this so cavalier. Your technology this built to do one thing, and it's not doing the thing. You refuse to hot fix it, and are not giving any indication or certainty as to when the next software release will be.

You currently hold a pretty much uncontested position in the mac market. Taking this attitude on things is what leads to competitors having the opportunity to take market share and then potentially out innovate you.

I'm currently sitting here thinking that I should have just purchased the more expensive m4 max instead of relying on displaylink, because the amount of money that i'm losing in productivity (because of a non functional displaylink product), was likely just worth paying the extra for the more expensive mac.

This issue was reported back in november. It then took you until february to even acknowledge that there was even a problem, and here we are sitting 4 weeks later, still with no indication and certainty of when it's going to be resolved.

Please provide the anticipated release date for 1.12.0 so that we can all plan accordingly.

[arcboii]

We are not planning a 1.12.0 Beta release, and the final version of the driver will appear on our website in February/March. We will also keep you informed here on the forum.

Since the February part of "February/March" is now over, can we have any reassurance this will be released in March or is the new release date "March/April"?

[Szymon]

Thank you, for your patience. The 1.12 release is now available on the website:
https://www.synaptics.com/products/displaylink-graphics/downloads/macos

Regards,
Szymon

[rossm]

Thank you, for your patience. The 1.12 release is now available on the website:
https://www.synaptics.com/products/displaylink-graphics/downloads/macos

Regards,
Szymon

Cheers Szymon. I've installed the 1.12 update. After the update it actually exaserbated the issue further. However after a system reboot, the symptoms have now gone away.

I've only been using it for about 15 minutes now. I'll report back after longer use of the new drivers. My gut is telling me this is now resolved.

Thanks for your assistance.

[rossm]

Just to provide a further update. This update definitly has significantly improved the problem. I do occasionally have similar symptoms, probably around 10% of the time - but it's certainly much better.