DisplayLink Manager Not Recognizing BOTH External Monitors

[AaronM58]

Hello everyone. I'm a first time poster. I attempted to search for an answer to my issue before posting...so please bear with me.

I recently bought this IVANKY dock to use my on new 2024 MacBook Pro M3 running Sequoia 15.1.1.

https://www.amazon.com/IVANKY-iVANKY-FusionDock-Max-1/dp/B0CNXF1GBK/ref=sr_1_1_sspa?crid=3GKP6ORYJQ6CO&dib=eyJ2IjoiMSJ9.8A-NLKCbKpu-tc5RipNurGnsv5tAMDX5Bg88K3gwMo_erY07fJwWFxQwV3TP-tHdzzi9F-37OAW7svdZ5CIEuZW814ihaIGFC6sK4FxZ3Fz5iYrHMaoKlTPq WIKnegUyUeAd1wn1LXiNScSQQr3D9SpJ77R_qQxl1q9EMIYYLN xOAYJRha4eqF7_hNgfTYLUmiJ-FthwG3xogn7Hbl9_yq0yBOTjn55vrfUsk28jG_Q.rWzoHF9Aj4 yUrCrSnnn-TAN_lB7Zlaa08awfiHpQXVg&dib_tag=se&keywords=macbook%2Bpro%2Bdocking%2Bstation&qid=1733685286&sprefix=macbook%2Bpro%2Bdoc%2Caps%2C140&sr=8-1-spons&sp_csd=d2lkZ2V0TmFtZT1zcF9hdGY&th=1

I am using two external monitors. (Monitor 1) Brand new Samsung Odyssey OLED G8 G80SD and (Monitor 2) a somewhat older LG 32UD59. Both are connected to the dock via new HDMI 2.1 cables.

Upon purchasing the dock, I downloaded the must up-to-date DisplayLink Manager software and then connected the monitors. Both monitors worked, so I assumed I was good to go. Well, today I attempted to pull up YouTube to watch my NFL Sunday Tickets and noticed that there is what appears to be a white "filter" over the image. I can watch regular YouTube videos, but any live streaming cannot be watched. I have a similar experience when trying to watch any content on Peacock TV through my subscription as well.

While attempting to troubleshoot this issue, I noticed that only my LG monitor is being recognized by the DisplayLink Manager application. (I have attached a screenshot for reference).

I have tried everything to get the application to recognize my 2nd external monitor, but to no avail. I have restarted all devices, unplugged and restarted, redownloaded the software, etc. Can anyone help me get the application to recognize my 2nd monitor, please? If I switch the inputs on my dock, the application will recognize the Samsung monitor, so I know it isn't a hardware issue.

Happy to provide any additional information. Thanks in advance for the help!

[DanielSznicer]

Hello everyone. I'm a first time poster. I attempted to search for an answer to my issue before posting...so please bear with me.

I recently bought this IVANKY dock to use my on new 2024 MacBook Pro M3 running Sequoia 15.1.1.

https://www.amazon.com/IVANKY-iVANKY-FusionDock-Max-1/dp/B0CNXF1GBK/ref=sr_1_1_sspa?crid=3GKP6ORYJQ6CO&dib=eyJ2IjoiMSJ9.8A-NLKCbKpu-tc5RipNurGnsv5tAMDX5Bg88K3gwMo_erY07fJwWFxQwV3TP-tHdzzi9F-37OAW7svdZ5CIEuZW814ihaIGFC6sK4FxZ3Fz5iYrHMaoKlTPq WIKnegUyUeAd1wn1LXiNScSQQr3D9SpJ77R_qQxl1q9EMIYYLN xOAYJRha4eqF7_hNgfTYLUmiJ-FthwG3xogn7Hbl9_yq0yBOTjn55vrfUsk28jG_Q.rWzoHF9Aj4 yUrCrSnnn-TAN_lB7Zlaa08awfiHpQXVg&dib_tag=se&keywords=macbook%2Bpro%2Bdocking%2Bstation&qid=1733685286&sprefix=macbook%2Bpro%2Bdoc%2Caps%2C140&sr=8-1-spons&sp_csd=d2lkZ2V0TmFtZT1zcF9hdGY&th=1

I am using two external monitors. (Monitor 1) Brand new Samsung Odyssey OLED G8 G80SD and (Monitor 2) a somewhat older LG 32UD59. Both are connected to the dock via new HDMI 2.1 cables.

Upon purchasing the dock, I downloaded the must up-to-date DisplayLink Manager software and then connected the monitors. Both monitors worked, so I assumed I was good to go. Well, today I attempted to pull up YouTube to watch my NFL Sunday Tickets and noticed that there is what appears to be a white "filter" over the image. I can watch regular YouTube videos, but any live streaming cannot be watched. I have a similar experience when trying to watch any content on Peacock TV through my subscription as well.

While attempting to troubleshoot this issue, I noticed that only my LG monitor is being recognized by the DisplayLink Manager application. (I have attached a screenshot for reference).

I have tried everything to get the application to recognize my 2nd external monitor, but to no avail. I have restarted all devices, unplugged and restarted, redownloaded the software, etc. Can anyone help me get the application to recognize my 2nd monitor, please? If I switch the inputs on my dock, the application will recognize the Samsung monitor, so I know it isn't a hardware issue.

Happy to provide any additional information. Thanks in advance for the help!




Default
Quote:
Originally Posted by donot View Post
Hi,

in order to use two external monitors with my Macbook M3 I recently bought a docking station and indeed it worked. However, the image shown by the external monitors is kinda blurry and so far I haven't figured out how to deal with this issue. According to several posts I have to use BetterDisplay but by now it does not work properly.

My setup:

MacBook M3
2x Dell U3824DW
Docking Station ICY Box

Does anyone know how to address my mentioned problem?

kind regards,
Franz
Hello,

Can you please share more details I will need logfiles to check the feedback from the driver. For instructions on how to gather the logfiles please navigate to the following article How to report macOS issues to DisplayLink (https://support.displaylink.com/knowledgebase/articles/755301-how-to-report-macos-issues-to-displaylink)


And aslo for speedy support please send an email with the logfiles and detailed problem description to: technical-enquiries@synaptics.com

[andrewmbourne]

Hi have this using version 1.11 of the display link manager, if i downgrade to 1.10.3 both my external monitors work correctly.

Thanks.