MacBook Pro M4 Pro - Not recognising 2 monitors

[Shrimp_Shack]

Display link Drivers v1.11.0
MacOS 15.2
Using WavLink Dock WL-UG69PD2 Pro
- Which supports macOS 15+
- Supports DisplayLink
Monitors: Samsung L28R55
- supports DP1.2 and HDMI 2.0
I used the dock with a thunderbolt 3 Intel Mac that worked with both monitors. This is a new laptop and I can't seem to extend to both monitors.

[DanielSznicer]

Display link Drivers v1.11.0
MacOS 15.2
Using WavLink Dock WL-UG69PD2 Pro
- Which supports macOS 15+
- Supports DisplayLink
Monitors: Samsung L28R55
- supports DP1.2 and HDMI 2.0
I used the dock with a thunderbolt 3 Intel Mac that worked with both monitors. This is a new laptop and I can't seem to extend to both monitors.

Hello,

Can you please share more details I will need logfiles to check the feedback from the driver. For instructions on how to gather the logfiles please navigate to the following article How to report macOS issues to DisplayLink (https://support.displaylink.com/knowledgebase/articles/755301-how-to-report-macos-issues-to-displaylink)


And aslo for speedy support please send an email with the logfiles and detailed problem description to: technical-enquiries@synaptics.com

[Askpte]

And aslo for speedy support please send an email with the logfiles and detailed problem description to: technical-enquiries@synaptics.com


I've done it more than 2 weeks ago and still waiting...