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AdrianLand
01-17-2025, 03:49 PM
Huddle drawing on external monitor not working any longer.

My setup is:
Macbook Pro with M1 Pro (16 inch)
macOS Sequoia 15.2
External monitor connected via Dell D6000 docking station.
Displaylink driver 1.11.0

So the issue is that, when in a Slack Huddle, when using the "draw function" on my external screen (connected via the dock) I cannot see it. If I however share my Macbook screen there are no issues. Everything used to work like 6 months back. Not sure why it does not work any longer.
(Connecting my monitor to my MacBook directly solves the issue but the whole point with having a docking station is to rely on a single cable)

Could it be macOS version + driver issues with docking station? I do believe it used to work before the MacOS Sequoia update.

Please help me out. Thanks

Edit:
Slack has confirmed an issue on their end as well. I don't have more details on the atm.
DanielSznicer
01-30-2025, 01:14 PM
Huddle drawing on external monitor not working any longer.

My setup is:
Macbook Pro with M1 Pro (16 inch)
macOS Sequoia 15.2
External monitor connected via Dell D6000 docking station.
Displaylink driver 1.11.0

So the issue is that, when in a Slack Huddle, when using the "draw function" on my external screen (connected via the dock) I cannot see it. If I however share my Macbook screen there are no issues. Everything used to work like 6 months back. Not sure why it does not work any longer.
(Connecting my monitor to my MacBook directly solves the issue but the whole point with having a docking station is to rely on a single cable)

Could it be macOS version + driver issues with docking station? I do believe it used to work before the MacOS Sequoia update.

Please help me out. Thanks

Edit:
Slack has confirmed an issue on their end as well. I don't have more details on the atm.

Hello,

Can you please share more details I will need logfiles to check the feedback from the driver. For instructions on how to gather the logfiles please navigate to the following article How to report macOS issues to DisplayLink (https://support.displaylink.com/knowledgebase/articles/755301-how-to-report-macos-issues-to-displaylink)


And aslo for speedy support please send an email with the logfiles and detailed problem description to: technical-enquiries@synaptics.com