Can't extend S2 Triple Monitor on Mac Air M2 & wavlink adapter

[jmorfinh]

After some trouble with HDMI (input) to USB C (output) converter cables for a set of two S2 laptop monitors, I managed to get them to power up with a picture on a Mac Air M2 laptop. At this time, both monitors (S2-R and S2-L) are recognized by the DisplayLink Manager software; however, both external monitors mirror each other. only one appears in system preferences under Displays. I read that there is an option in the DisplayLink Manager software that needs to be enabled as "extended display", but I can't find it, so I don't know how I can extend it to all three displays (built-in plus two external ones). Could anyone give me some advice?

[dbienkowski]

Hi jmorfinh,

Please contact us directly, you will be asked to send logs, we need to look into this problem.

[minhnkim]

Hello: I have the same exact issue with MacAir M2. Displaylink detects two monitors but they are mirrored to each other.

I would appreciate if you could share the solution, making the detected monitors in extended mode.

Thank you

[jmorfinh]

Hello. I have sent the information as suggested in your post.

I have not received any response.

Regards

[Szymon]

Hi jmorfinh,

Sorry it takes long to get a response. Just pinged the support team.

minhnkim, do your external monitors are exact the same models?

Regards,
Szymon

[alsquared54]

I am also having this problem on my M1 (2020). I just posted a thread (https://displaylink.org/forum/showthread.php?t=69542) as none of the solutions have worked for me. I'm hoping someone's will. Wanted to post here to get replies of any suggestions are shared that I could try as well.
Thanks!

[rboerner]

I am also having this problem on my M1 (2020). I just posted a thread (https://displaylink.org/forum/showthread.php?t=69542) as none of the solutions have worked for me. I'm hoping someone's will. Wanted to post here to get replies of any suggestions are shared that I could try as well.
Thanks!

Please do not double and triple post about one specific topic. Szymon from DisplayLink has replied to your original post, please continue the conversation there.

[alsquared54]

Please do not double and triple post about one specific topic. Szymon from DisplayLink has replied to your original post, please continue the conversation there.

Whoops! I'm sorry. I'm new to this. I created my thread before I posted in here. I understand now that I do not need to add a reply in order to follow a thread. I will not do this in the future. :(

~AA

[jmorfinh]

Hi jmorfinh,

Sorry it takes long to get a response. Just pinged the support team.

minhnkim, do your external monitors are exact the same models?

Regards,
Szymon
Yes. Both monitors are S-2. They are recognized as S2-L and S2-R the product is this: https://a.co/d/0sMY5Zl

[rboerner]

Yes. Both monitors are S-2. They are recognized as S2-L and S2-R the product is this: https://a.co/d/0sMY5Zl

For your reference, DisplayLink technology is a combination of hardware and software. If the product you are using does not have DisplayLink technology inside of it, then the DisplayLink software will not change the result.

According to the information provided by the Amazon product listing for your displays, they do not have DisplayLink technology inside of them. As a result, DisplayLink will not be able to assist you.

EDIT - In the subject line of your original post you said, "... & wavlink adapter"

Please provide a direct web link to the Wavlink device you are using to connect both displays to your Mac.

[jmorfinh]

For your reference, DisplayLink technology is a combination of hardware and software. If the product you are using does not have DisplayLink technology inside of it, then the DisplayLink software will not change the result.

According to the information provided by the Amazon product listing for your displays, they do not have DisplayLink technology inside of them. As a result, DisplayLink will not be able to assist you.

EDIT - In the subject line of your original post you said, "... & wavlink adapter"

Please provide a direct web link to the Wavlink device you are using to connect both displays to your Mac.
Hello thank you for the response. Previously you asked for monitors, so I sent you the link to the display product I am using.

The WavLink adapter with DisplayLink technology I am using with this ezternal displays is this: https://a.co/d/3d5eFcD

Regards

[rboerner]

Hello thank you for the response. Previously you asked for monitors, so I sent you the link to the display product I am using.

The WavLink adapter with DisplayLink technology I am using with this ezternal displays is this: https://a.co/d/3d5eFcD

Regards

The monitors you mentioned using have a USB Type-C connection to the host computer.

The Wavlink adapter you mention using does NOT have USB Type-C output. The Wavlink adapter has only HDMI and DisplayPort video outputs.

This suggests you are using some type of adapter in order to connect the monitors to the Wavlink adapter. Can you please provide a direct web link to the adapters you are using to connect the monitors to the Wavlink adapter?

[jmorfinh]

The monitors you mentioned using have a USB Type-C connection to the host computer.

The Wavlink adapter you mention using does NOT have USB Type-C output. The Wavlink adapter has only HDMI and DisplayPort video outputs.

This suggests you are using some type of adapter in order to connect the monitors to the Wavlink adapter. Can you please provide a direct web link to the adapters you are using to connect the monitors to the Wavlink adapter?
You are right. Since those are portable monitors (slim factory) they use an OEM HDMI to Type C (pasive).

One of the cables was inthe package and the second one was sent me by the original vendor.

Please keep in mind the original problem: The monitors are working but they are mirrored, the DisplayLink software recognize BOTH of displays, MacOS only recognize one in settings.

Hope this help.

Thank you for your time.

[rboerner]

You are right. Since those are portable monitors (slim factory) they use an OEM HDMI to Type C (pasive).

One of the cables was inthe package and the second one was sent me by the original vendor.

Please keep in mind the original problem: The monitors are working but they are mirrored, the DisplayLink software recognize BOTH of displays, MacOS only recognize one in settings.

Hope this help.

Thank you for your time.

While I cannot be sure, I suspect that the 'OEM HDMI to Type-C' cables you are using are contributing to the unexpected behavior.

It is possible to temporarily test connecting two different model displays that have a HDMI video input with the WavLink adapter you are using?

Doing so would allow us to isolate the behavior further.