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mattDisplayLnk
04-27-2025, 03:41 AM
Everything is latest version:

SC2
MacOS 15.4.1
DisplayLink 1.12.1


Can I submit a crash dump or log of some kind so this can get fixed.
mjaroch
04-28-2025, 11:01 AM
Hello mattDisplayLnk,

Could you describe more precisely what is the issue you have encountered?
You can send logs to our support team by following these (https://support.displaylink.com/knowledgebase/articles/755301-how-to-report-macos-issues-to-displaylink) steps.
rboerner
04-28-2025, 11:02 AM
Everything is latest version:

SC2
MacOS 15.4.1
DisplayLink 1.12.1


Can I submit a crash dump or log of some kind so this can get fixed.

You can report unexpected behavior to directly to DisplayLink by following the process outlined here --> https://support.displaylink.com/knowledgebase/articles/755301-how-to-report-macos-issues-to-displaylink
mattDisplayLnk
04-30-2025, 11:53 AM
Hello mattDisplayLnk,

Could you describe more precisely what is the issue you have encountered?
You can send logs to our support team by following these (https://support.displaylink.com/knowledgebase/articles/755301-how-to-report-macos-issues-to-displaylink) steps.

Display link seems to crash. The 2 monttors connected via DisplayLink go black and are not usable. Other monitors are ok. I have to restart DisplayLink to use the monitors.

Given that DisplayLink seems to crash, does the diagnostic tool you suggest work, after the crash has occurred?
mjaroch
05-05-2025, 11:55 AM
Hello mattDisplayLnk,

How these monitors act after restarting them? Do they work properly now?
Yes, this tool also will gather information after the crash.
mattDisplayLnk
05-05-2025, 01:07 PM
Hello mattDisplayLnk,

How these monitors act after restarting them? Do they work properly now?
Yes, this tool also will gather information after the crash.

Sometimes after DL crashes, the other non-DL monitors continue to work and I can start DL again. Sometimes all monitiors including built in do not work, I can hear the game playing from the music. I then have to hold down power button to reset MBP.

I sent an email to: technical-enquiries@synaptics.com with the the output from the utility 5 days ago, I think it has analysis of the crashes in the file. I have not heard back.

Can I expect a response?
mjaroch
05-05-2025, 01:17 PM
Hello mattDisplayLnk,

Yes of course. Please be patient, our team is working on your response and you should get it soon.
Thank you for more details.