Lucas Ferreira
06-03-2025, 02:28 AM
Hi,
I'm having trouble with a UGREEN CM478 USB-C to HDMI adapter that uses DisplayLink technology. The device works perfectly on another laptop running Ubuntu, so it's not a hardware defect.
On my Windows 11 machine, I’ve tried the following:
Installed the latest DisplayLink driver from displaylink.com
Ran the DisplayLink Cleaner Tool and reinstalled the driver as Administrator
Disabled Fast Startup in Windows
Verified Windows is not in S Mode
Updated Intel and NVIDIA GPU drivers
Tried creating a new user account
Used different USB-C ports
However, the adapter is not recognized at all:
It doesn't show up in Device Manager
The DisplayLinkManager service is missing in services.msc
The DisplayLink Support Tool reports:
Driver is not installed.
No external monitor is detected in Windows display settings
Logs collected via DisplayLink Support Tool are available, if needed.
Could this be a known issue with this adapter and Windows 11? Or is there any additional step required to activate the DisplayLink driver?
Thank you in advance for your help.
I'm having trouble with a UGREEN CM478 USB-C to HDMI adapter that uses DisplayLink technology. The device works perfectly on another laptop running Ubuntu, so it's not a hardware defect.
On my Windows 11 machine, I’ve tried the following:
Installed the latest DisplayLink driver from displaylink.com
Ran the DisplayLink Cleaner Tool and reinstalled the driver as Administrator
Disabled Fast Startup in Windows
Verified Windows is not in S Mode
Updated Intel and NVIDIA GPU drivers
Tried creating a new user account
Used different USB-C ports
However, the adapter is not recognized at all:
It doesn't show up in Device Manager
The DisplayLinkManager service is missing in services.msc
The DisplayLink Support Tool reports:
Driver is not installed.
No external monitor is detected in Windows display settings
Logs collected via DisplayLink Support Tool are available, if needed.
Could this be a known issue with this adapter and Windows 11? Or is there any additional step required to activate the DisplayLink driver?
Thank you in advance for your help.