Having a Microsoft Teams meeting while using display link causes computer to crash

[drunifex]

Dear All


This is pretty consistently happening. If i have a teams meeting while using displaylink the computer will crash and kick me out to the login screen and kill the displaylink setup. I have to unplug the displaylink and relog into the computer. All the apps are closed losing any unsaved work. Very frustrating and makes the displaylink hub useless as i have frequent meetings across the day.

I have two macbook pro's and this happens on both of them with the displaylink hardware. Its pretty clear that there is some sort of conflict between teams and the displaylink software. It only happens in a meeting so it suggests some sort of buffer issue perhaps?


Regards

[Szymon]

Hi drunifex,

We have not heard of such report for a long time.

Could you please follow this article: https://support.displaylink.com/knowledgebase/articles/755301-how-to-report-macos-issues-to-displaylink and send problem description with logs to: technical-enquiries@synaptics.com (mailto:technical-enquiries@synaptics.com)?

Regards,
Szymon

[drunifex]

Looks like no techinical support i emailed them twice and no response to either email.

[ryanagillie]

Hey! Also happening here with me too.

Macbook Pro, Tahoe 26.2
DisplayLink Manager 15.0.0 (Build 22)

I've noticed that it usually happens after my displays have been turned off for a while. I'll log in, answer a teams call, and then when I click away from the call when the little webcam window is supposed to appear DisplayLink will crash and log me out. I'll have to wait for it to reset itself, log back in, and rejoin the call. Everything works fine again (can even take multiple calls) until my displays turn off and then repeat.

I've tried getting logs using the logging software but changing the log verbosity restarts DisplayLink Manager which inadvertently fixes the issue.

Let me know if theres any information I can provide, or if using a lesser log level is okay. I want to get this fixed because I don't remember this problem happening until the Auto-detect video call overlays setting was added.

[Szymon]

Hi ryanagillie,

If your problem repeats from time to time, it is correct to collect the logs using the Support Tool just after the problem occurs. More in this article: https://support.displaylink.com/knowledgebase/articles/755301-how-to-report-macos-issues-to-displaylink

Regards,
Szymon