Sanzang Master 10 in 1 stopped working

[SteffiMuehl]

Hello Everybody,

i do have a problem - i also answered within an old chat. but i figured i will post it here as well. Please let me know how to fix it.
I have the Sanzang Master 10 in 1 mutifunctional docking station since dezember. Model: TP10.

It was working fine till today. Now i can't find the device and no display.
My mouse and charger is plugged into the docking station and those are working.

The privacy settings and recording is on and and i also allow the device.

Please send some help ;)

Thanks in advance!

[Szymon]

Hi SteffiMuehl,

Could you please follow this article: https://support.displaylink.com/knowledgebase/articles/755301-how-to-report-macos-issues-to-displaylink and send problem description with logs to: technical-enquiries@synaptics.com?

Regards,
Szymon

[SteffiMuehl]

Dear Szymon,

just sent the mail :)

Greetings
SteffiMuehl

[Geir]

Dear Szymon,

just sent the mail :)

Greetings
SteffiMuehl

Me too, ran the program and sent the zip file. Hoping for a solution in the near future

[calimt]

Working this morning and now it is not. Have not updated (since this morning). Please post fix asap. I need to this monitor for work. :mad:

[Szymon]

Could you please provide more details describing what the problem is?

Regards,
Szymon

[SteffiMuehl]

Dear Szymon - i still haven't got any answer!! Could you please help me fix the problem! My docking station is not even two months old! I do want to use it.

Thanks!!

Greetings,
SteffiMuehl

[mmf0301]

I'm having the same issue. Any update? It's not recognizing the two additional monitors. I've installed the drive on my MacBook Air M4. Please advise. Otherwise, I will have to return this dock and it will be the second one from Plugable that I've returned for not working.

[Szymon]

Hi mmf0301,

Could you please provide more details about your case?

Regards,
Szymon

[SteffiMuehl]

Dear Szymon,

Could you please at least answer about the current status??

THanks!

Greetings


Hi mmf0301,

Could you please provide more details about your case?

Regards,
Szymon

[Szymon]

Hi SteffiMuehl,

In the process of troubleshooting our support engineer is contacting you via email. Let me or him know if anything what he requested to do is unclear.

Regards,
Szymon

[mmf0301]

Szymon

After I downloaded the drive and connected everything, the monitors do not connect. The monitors just stay blank. Please advise.

[SteffiMuehl]

Dear Szymon,

i still haven't got an email from the Support team! Could you maybe talk to them so i'll get an answer anytime soon!

Thanks!!!!

Greetings,


Hi SteffiMuehl,

In the process of troubleshooting our support engineer is contacting you via email. Let me or him know if anything what he requested to do is unclear.

Regards,
Szymon

[Szymon]

Could you please verify spam folder in your email box? Last week there was a reply sent to you.

Regards,
Szymon

[mmf0301]

Szymon

After I downloaded the drive and connected everything, the monitors do not connect. The monitors just stay blank. Please advise.

Following up!!!!

[SteffiMuehl]

i do check my spam folder every day! There is no Mail!

I did send a follow up mail to my last mail on Wednesday (18.2.) - again no answer so far!

Greetings.

Could you please verify spam folder in your email box? Last week there was a reply sent to you.

Regards,
Szymon

[SteffiMuehl]

Dear Szymon,

again! can you PLEASE give me an update!!!!


Greetings,
SteffiMuehl


i do check my spam folder every day! There is no Mail!

I did send a follow up mail to my last mail on Wednesday (18.2.) - again no answer so far!

Greetings.

[Szymon]

Hi Steffi,

Based on the analysis via support, it has been concluded that most likely the problem is with the hardware, so no software updated can address this situation - I'm afraid we won't be able to help in this case.

That was the last reply message from technical support:
The dock is not detected correctly in this situation. I can only suggest contacting the manufacturer of the dock.

Regards,
Szymon

[SteffiMuehl]

Dear Szymon,

i can't get in touch with the producer of the hardware, i already texted them 3 times.
Can you be any asisstent in getting in touch with them???


Thanks in Advance,
Steffi

Hi Steffi,

Based on the analysis via support, it has been concluded that most likely the problem is with the hardware, so no software updated can address this situation - I'm afraid we won't be able to help in this case.

That was the last reply message from technical support:


Regards,
Szymon

[Szymon]

Hi Steffi,

Thanks for your message. This forum is intended for community discussion only, and we’re not able to assist with contacting hardware manufacturers.

Thanks for your understanding

Regards,
Szymon